Latency issues (gaming and general)

[Tanjir]

Past week or so there have been multiple latency issues while gaming on the PS5 or in general. Typically while gaming, I would average 30-50 ping but this past week I’ve been averaging 150ms and sometimes it may even spike to 600ms depending on the game. Also, I’ve experienced some packet loss and the game stuttering, freezing at certain points. 

Through visiting the router through 192.168.1.1 on my web browser, I headed over to System Information which displayed 2.4g (201mbps) and 5g (1201mbps) which isn’t representative at all as I have just done a test on Ookla which said 450mbps. I’m not sure if download speed determines the latency while gaming but thats the result. 

Additionally I have tried researching ways to fix it and it said UPnP? Im not sure what that is.

So far I have factory reset the Router, left it unplugged for a while and have turned it on/off multiple times to see if that fixes the issue. Nothing helped fix it. 

[PeteG]

Hello there. 

It's disappointing to hear you're having issues. Packet loss would explain all of the issues you've experienced, and since you've verified that there is packet loss, I think it would be best to try and figure out what's causing that, in the hopes that resolving that will resolve the other issues. 

UPnP wouldn't be related to the issues you're having, that's just a feature for opening and closing ports automatically, it doesn't affect the quality or performance of existing connections. 

The first thing worth checking is the network in the area to see if there's any known faults or problems. Things like congestion, maintenance, or a fault on a local mast could cause packet loss. You can run a check using the Service Status page. 

Another thing worth trying is placing the 5G Hub in different areas of the house. Near windows is always beneficial, and it's worth trying different sides of the house if possible. 

Pete. 

[Tanjir]

Edit: Model is NR5103E

[Tanjir]

@JonathanB