Return - Waiting for returns bag

[Shrewlu]

Hi there,

I phoned Three to cancel my 1 month rolling 5G Broadband contract on the 1st December (within the 30-day initial period), and was told they’d send a returns package for me to send it back in.

I was told this would take up to 5 working days and that the router must be received within 14 days after cancelling (so 14th December).

I appreciate we’ve had 1 day of Royal Mail strikes within that period, but surely even if it was being sent 2nd class it’d have arrived by now?

I’m just getting a bit antsy as I’m aware of the fairly hefty fee for non-return of equipment…

Anyone else had recent experience of the returns packages taking a while to be received?

Thanks, Oliver

[Rbath10]

@JonathanB 

Same situation can you please help ? still not revived the return bag

[JadeF]

Hey @Rbath10 

Welcome to the Three Community Page. 

Sorry to hear that you've not received the returns bag when expected. When did you last chat with the Customer service team about this? What did they advise? 

Jade

[Rbath10]

Spoke to them twice since last three weeks they keep saying they will send return bag but no bag yet !

@JonathanB any advise you seem to pm people about this . EVEN if you can share address I can send the hub I dont care if I have to pay

[Maxine]

Hey, 

We've sent you a PM. To view your messages on the community, click on your avatar image at the top right of any community page, then "Messages".

Maxine

[Tomtomtom]

Hi,

I submitted my cancellation on 5th April chat id  14630a4e-c0c3-4df0-9a5b-ae850bb77304 and was told the bag would be sent within 5 days from then (I did confirm from the 5th, not from when my cancellation takes effect)

I’ve not received it yet and the numerous threads of people having problems with this issue don’t give me hope. Can you do the same as you’ve done for others and raise it to get in touch please?

[JonathanB]

Hi @Tomtomtom,

I'm sorry to hear about this delay with your return. I've sent you a PM now to get you in touch with some colleagues who can help you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Bohdan]

Same situation 

so terrible company

hate them

[JohnM]

Hey @Bohdan 

I'm sorry to hear that you've had issues trying to arrange your return. I've popped over a PM to get you in touch with more help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John M

[Lindavid6]

Been trying for a month to get a bag been chatting and phoning every other day, as I leave the country next week, getting nowhere with them, it’s torture