Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Best solution 5g Router won’t connect with sky puck.

My aunt has a 5g router and it works perfectly with every device apart from one her sky puck. Well that’s the case for the last 3 weeks anyway, before that it worked perfectly fine with the sky puck, now every time I try and connect it to the sky puc...

MrMWB by Regular
  • 5708 Views
  • 5 replies
  • 0 likes

Three broadband return bag did not arrive

@JonathanB @ My three bags did not come so I cannot return my broadband device. Since I did not have good reception in my zone, altough there is 1 year left in my contract the help line told me that the fees would be waived.Can you please help me?Als...

gavci by Regular
  • 7911 Views
  • 17 replies
  • 1 likes

New Home Broadband NR5103E

New three home broadband running on NR5103E, not able to get any 5g signal while my poor pixel 6a has no issuesLooks like Three keep sending faulty routers.RSRP-NSA    -150RSRQ-NSA      48SINR-NSA        40Hours on the phone with customer service did...

bluesql by Fledgling
  • 1728 Views
  • 2 replies
  • 1 likes

5G Home Broadband - Speeds throttled to 4/5mbs

I recently (and now regrettably) took out Three's Home Broadband, and have the Zyxel router.Up until Friday 27 October I was getting respectable speeds, which have since been throttled to 4-5mbs, maximum 10 mbs. I spoke to the social media webchat te...

5G broadband router

My 5g ZTE router needs constant resetting, when it works, it works well, I need to reboot it at least 2..3 times a day which is fine. But some days it go so bad that it needs rebooting like every 5 minutes which is crazy. I can't have online meetings...

Axel006 by Regular
  • 5689 Views
  • 7 replies
  • 1 likes

Best solution Spotify Login blocked by router

Hi,I'm on Three mobile broadband using the Huawei 4G B535-232 router. Recently, I've noticed that I can't log in to Spotify on the mobile app. I know it's a router issue as the issue is not present if I use a different WiFi network. I read that the r...

Haven't received returns bag for 5G router

My contract is coming to an end in mid-november, so I called and cancelled it in mi-october. The cancellation was accepted, but 14 days later I have not received a returns bag, just an email asking me to return my router. Is there not a simple way to...

New 5g broadband, no 5g connection

New Three customer here. Got the 5g broadband delivered a few days ago. Had some trouble activating the SIM but that's sorted now.Long story short, the router is able to connect to 4g (and occasionally 4g+) but not a single bit of 5g. Three's coverag...

Lenthra by Fledgling
  • 8007 Views
  • 7 replies
  • 0 likes

Not receiving returns bag for mobile broadband

Hi, I have requested a royal mail returns bag for my MiFi hub within the required 14 days and have been told on several occasions this has been sent however I have still not received this after several calls chasing this up! Despite my contract being...

Jon1 by Fledgling
  • 1529 Views
  • 2 replies
  • 0 likes

Broadband sim only Tenda mesh IP NEEDED

Just taken out a BB sim contract and trying to set up my Tenda Mesh system. spoke to three customer services who said the SIM card uses a dynamic IP but my mesh system won’t have it. I have the option of a static IP but I need the relevant details. H...

Pidsy by Fledgling
  • 2698 Views
  • 1 replies
  • 0 likes