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on 06-09-2024 06:16 PM
I’ve have just moved house with my 5G box, previously had no issues. At my new address it connected great to 5g 120mbps, it was like this for 2 days (in this time the box hasn’t been moved), and download speeds dropped to 2.6mbps. It’s stayed like this till I reset the box and it was back to 100+ speeds, but again 24hr later speed dropped off to 4.3mbps. I’m on 3 for my mobile and I’m getting well over 20mbps on 4g. Any suggestions to a solution? Is it the box that’s broken?
on 06-09-2024 07:03 PM
Put your postcode in on the service status page to see if any issues in your area. You could also Call 333 option 4 option 3 and option 3 to discuss your issue with tech support.