Broadband – Get support for broadband related queries

Positioning and 5G Signal Strength

Hi - I've run the ZTE Suggested Position app and it comes up with "Perfect" for where it is (cupboard at the top of the stairs). However the signal strength is hovering around the -99 to -101 which is generally considered average. Also I am getting...

Waiting for returns bag

HiI phoned Three to cancel my 5G Broadband contract three weeks ago (within the 30-day initial period) and was told they’d send a returns package for me to send it back in. I was told this would take up to 5 working days, but it has not arrived yet.D...

Adult Content Filter

My home broadband went down last night. It came back up after a couple of hours but now the adult content filter is on. Why has the adult content filter been turned back on without notifying me? How do I get this resolved as I set this all up when I ...

THREE BROADBAND zte MC801A AND EXTERNAL ARIEL

Hi I have THREE Broadband with a standard zte MC801A modem which was supplied when i took out the contract.I want to use an external Ariel to improve the 5G connection and speeds because i get a poor 5g signal.Has anyone tried an external Ariel wit...

How do I display the RSRP figure

I joined Three 5g Home broadband 8 days ago and love it. However, over the last few days I've come across "connected with no Internet" The fix has been to turn off the hub and switch it back on.I rely on consistent Internet as I work from home most o...

Sites showing 'Not Available in Your Country'

I've got broadband and phones with 3 and I'm now struggling to use UK location apps and websites. Apps like DAZN which you can only access in the UK say 'Not available in your country'. I have this issue with the WiFi and mobile data hotspot on my ph...

Zyxel NR5301e router - how to turn off the LEDs and use domain blocklist?

For the Zyxel NR5301e router:- How do you turn off all the LEDs on the router? You could do this for the Huawei (our previous Three router) using the admin page. The LEDs are VERY bright!- How do you add domain names to the router's domain filter bl...

Feature Request for NR5103E Firmware: add DDNS management

I would like to set up Dynamic DNS for remote management or to reach a server running inside my network from outside, using a third party service like NoIPThe admin web interface does not have any section about it, however logging in to the router vi...

Once an engineer...

I am a multi discipline electronics engineer and whilst radio isn't my field I have dabbled over 40 years. My 5G router is on a little shelf in the loft on an eve. I noticed momentary bursts of stronger signal when my hand was moving it to aim it. Th...

"SIM card not ready" in broadband app; always needing to re-setup, only seems to show when on 4G+

Hello,Received my 5G router and SIM card yesterday. For disclosure, I live in an area with excellent 5G coverage indoors/outdoors with Three. I'm having various issues. Firstly, despite having internet working, I am only getting 4G speeds no matter w...