Hello, a month ago there was an issue in my area due to works in a mast and for more than a week we were left with really low speeds to the point of making impossible to work from home at some times.
Since then, according to Three Network Status Checker, there are no issues in the area but since these works were carried out we have never had 5G again and the download speeds are usually between 20-50Mbps sometimes 100 if you are lucky.
I have tried calling (but they couldn't help with the issue), the chat (with the same result), a formal complaint... and all I got is an email saying the query is closed. How on Earth is this possible? I am just looking for a solution! It looks suspisously like the mast is now oversuscribed but if this is the case Three should be doing something to sort this out immediately. Instead of this, they just say everything is OK or tell me on the phone to wait a couple of days more. No updates, no further information, nothing, just discouraging you to ask further.
This is not the way customers should be treated, I have never experienced anything like this. It feels like hiting a wall and it is really stressing me as you never know if you will have reliable signal the next day.
If you cannot offer 5G Home Broadband anymore in my area at least say it. I am sure there are more people there with the same issue. What solution can Three offer?
