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Three 5G not allowing FTP

WCAT-16
Fledgling

My website(s) hosting company insists on SFTP-SSH for the main domain FTP, but normal FTP for sub domains.
This worked OK when I used Virgin broadband. 
When I moved to THREE 5G, I can still FTP to the main domain, but with any of the sub domains I get this (using FileZilla):
Status: Resolving address of xxxxxxxxxxxx
Status: Connecting to xx.xx.xx.xx.xx
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 10:13. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Error: Connection timed out after 30 seconds of inactivity
Error: Could not connect to server

I have pestered the hosting company to investigate, and they say it is due to the broadband provider (THREE 5G) only permitting SFTP connections.  Not standard FTP.
(I have also tried every setting I can find in hub and THREE account...)
Has anyone else got the same problem?
Any suggestions as to what else I can try.

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