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on 03-20-2023 03:47 PM
Extremely frustrating - every time it rains, the router drops connection and DOES NOT RECONNECT automatically. It has to be rebooted manually, which you can only do from home.
If you're away from home and rely on your home broadband to monitor your home and your pets, you're screwed. This needs to be fixed ASAP.
Solved! Go to Solution.
on 08-15-2023 09:23 PM
hi @JonathanB , i dont thing the change was done on the router, because:
Only afthe the second chat with the level 2 support. i managed to regain the speed.
on 08-15-2023 09:25 PM
The quick answered would be to ask them to re enable ipv6. if you want to use the same words, they told me then you can ask them to re enable "hexadecimal address".
I hope this helps.
on 08-18-2023 05:44 PM
Thank you SO MUCH! That finally worked and my speeds are back to normal - from 100meg to 500+meg now. I really appreciate your help. 🙏
on 05-03-2023 10:29 AM
Hi, I've just joined to community to add my own comments. I've been using the Zyxel router since it was released (About 6 months ago) and I am getting regular disconnections at least 2 to 3 times a week using IP passthrough mode. All wifi is disabled and I simply use the router connected via a single ethernet cable to my other router. When it freezes, it still shows it has an active connection but the connection is gone, no data throughput. The ONLY choice at this point is to power off/on again at which point everything is restored. Its very frustrating.
on 05-03-2023 11:14 AM
Thanks for confirming you're encountering the same issue. Extremely frustrating. You'd think Three would treat this as a matter of urgency, but no.
on 05-03-2023 12:16 PM
Sadly no. Three are useless and don't care. The router - sadly u have to reboot yourself to get it connected again.
This is why I going to stick with 4G (vodafone) as it seem more stable than three 5G. I am getting 144Meg down and 68Meg up all day without issues.
on 05-03-2023 12:35 PM
@JonathanB Can we please get an update? This is not an isolated incident. Not only did your 2nd line tech team not fix the issue, but they also decimated my broadband download speed.
on 05-12-2023 09:58 AM
I am having exactly the same issue. Drops out 1-2 times a day with all lights on the router still showing good signal and 5g connection but 'no internet'. Have not found any environmental issues/pattern as to why it drops. Makes working from home very frustrating.
on 05-12-2023 10:54 AM
Can we PLEASE, PLEASE, PLEASE get a fix, @JonathanB?
05-12-2023 07:48 PM - edited 05-12-2023 07:49 PM
@456as you might aware that @JonathanB can't fix it as it not up to him. It's all down to three engineer team but I never believe they been out to check the mast and improvement. Cos they never did improve my area been saying the same things for three to four months with no improved 5G of promise! I give up and went to Vodafone 4G instead.
on 05-14-2023 11:51 AM
Hi. I'm not asking @JonathanB to fix it. However, he's the only community moderator around and it's impossible getting any real help from Three's regular customer service.
This is not really about signal issues, but the router not reconnecting after a dropped connection.