Broadband – Get support for broadband related queries

Shocking Internet coverage in the PL4

Shocking Internet connection in the PL4 area over past couple of days. Lost internet completely! How am supposed to work…..any help would be greatly appreciated. Thank you

Awful in TF7 Area

What going on Three? My area in TF7 are pile of rubbish service in the last 3 weeks. I can see Three network signal checker say TF7 are: We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.W...

Hardcoded DNS in Cellular Info (PiHole)

Trying to set up a custom DNS on the 5g Router supplied by Three (NR5103E). I've specified my custom DNS in the home-networking section however something keeps undermining my blacklist which I believe to be the hardcoded DNS located under 'Cellular ...

Buffering

Hi i have been having buffering issues for months now. It drops signal all the time & cannot reach 1 room to another. I live in a small flat & the hub is situated on the landing so it reaches all rooms but this still doesn’t work. Please advise as i ...

Waiting on returns email

I cancelled my broadband subscription over a month ago now as I’ve moved house and now have a permanent connection. Was told over the phone I’d get an email with a DPD label to print and post my box back to three and if I didn’t I’d get charged. Neve...

What has the 5g broad experience been like?

I should have cancelled during the 30 days.The signal just keeps dropping, even if I use it in my phone or via ethernet. The router might have a wifi issue, but there is absolutely a 5g/4g. Does it get better or should I get ready an alternative ISP?...

Unable to access apps

I recently got 5g home broadband, and seems to work fine on my iPhone and iPad - I can access apps (Netflix, prime etc) and they all load and work fine on here, however through my tv Freeview recorder box and now tv dongle, even though it says it’s a...

Issues connecting to 5GHZ wifi in NR5103EV2

Hi,I have a NR5103EV2 router and I'm having issues to connect to the 5GHZ wifi. I have separated 2.4 and 5 wifis. Some of my devices can connect to the 5GHZ without issues but my Samsung TV and Mac refuse to do it. Mac is telling me "connection timeo...

No internet & rubbish mobile signal

Since Friday lunch time 17th May our internet speed has dropped to around 1MB. We normally get around 250-300MB download speed. This is shocking and nobody seems to say there is a problem in the area. Same with the mobile signal and speed on our iPho...

No Internet

Since lunch time yesterday slow Internet and the circle of death on show we were trying to watch. All 6 light on 5g hub are lite but no signal or when running signal test even they are showing low upload and download speeds. Spoken to three and they ...