Broadband – Get support for broadband related queries

5G signal and speed drop - router in the same position - V1.00(ACBJ.0)b14

Hello, my 5G broadband has been unusually slow for the past 2 days. Previously, I consistently experienced speeds of 150-250MB or more, but now it's barely reaching 60MB. My wife accidentally rebooted the router, and I just noticed that the firmware ...

Three terrible

i wait for cancellation bag for 1 mothterrible serviceall agents always lying in this company hate you

Best solution MAC fixed IP addressing

I have only recently started us the Three 5G router and am pleased with it up to now. It is the ZTE router.On my previous routers before I moved, I could set fixed IP MAC addressing so that the router would place connected devices to fixed IP addres...

Terrible service

I went into a Three Store today to pay a bill and ended up leaving with a new 5G hub for my mobile broadband. Previously I had a SIM Unlim Data ULD Min 1M sim running through a mobile hub. I was getting speeds between 60 and a 100mbps. This was fine....

No 5G signal at Liverpool and slow bandwidth ( 5 minutes to city center )

Got the connection on 23 Oct 2023, was working as expected for nearly two weeks.Yet suddenly Signal strength became very low ( -120 -115) and no internet speed at all.Is anyone facing the same with 5G home broadband, please?

ZTE MC801A Dropping Out

I have had Three 5g broadband since March 2023, with a ZTE MC801A router. To start with it was fantastic and I was getting 400+ download speeds. A month or so ago I noticed a slight decrease in speed along with some lag. But I just put this down to t...

Three inability to solve sim connectivity to web sites

I have 3 sims from Three, one is in an iPhone, one in an iPad, the third is in a Three router. All are data enabled monthly contracted items. Why do two connect to a web site without any issue, ever, but the router sim connected for 2 years, then sto...

Intermittent signal

My 5g mobile hub has been good since purchase, but since Friday 10th November 2023, the signal keeps dropping out every 3-4 minutes, and then restarts about 5 minutes later. I have reset the box many times removed the SIM card and put back in many ti...

PS5 not connecting to internet

About 2 weeks ago my PS5 stopped connecting to my internet even though every other device connects and works to the internet. I’ve read multiple other posts about this and get the impression I need to log in to the three admin page to change the sett...

5G Home Broadband

I’m currently on the edge of the 5G coverage in my area. It may be that in time 5G coverage will become available or that an internal/external aerial would pull in the 5G signal. Unfortunately the Home Broadband coverage checker only directs me to th...