Three Home Broadband: Zyxel NR5103E drops connection and WILL NOT RECONNECT AUTOMATICALLY

456 · ‎03-20-2023

Extremely frustrating - every time it rains, the router drops connection and DOES NOT RECONNECT automatically. It has to be rebooted manually, which you can only do from home.

If you're away from home and rely on your home broadband to monitor your home and your pets, you're screwed. This needs to be fixed ASAP.

devaraja · ‎08-15-2023

hi @JonathanB , i dont thing the change was done on the router, because:

i check the APN and the wan setting before and after the talk with the support team and there was no change.
i did manually change it to ipv4 explusively, then to ipv4+ipv6 and the speed was the same
i did a factory reset on the modem just in case, and did all the manual change below including the apn address and ap IP version and still the speed was the same.

Only afthe the second chat with the level 2 support. i managed to regain the speed.

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456 · ‎05-18-2023

Hi. Those are the same settings I already have. I do not know what they did, but they broke it even more. Unbelievable.

NT306 · ‎05-18-2023

Same as yourself, constant wifi disconnects than need a restart of the hub.

I'm on second Hub in a week since first one was delivered that still does the same. Add to that awful download speeds that if I'm lucky reach double figures and wont lock on to 5g for more than a few seconds, yet same sim in my phone anywhere in same house between 250 to 320Mbps full 5g.

Looks like this one going back too and cancelling everything.

456 · ‎05-18-2023

Really unfortunate. What's even more frustrating is Three's customer service.

Anvil_Iron · ‎05-17-2023

Hi, Have you found the connection more stable/reliable after support made the changes even though the speed has dropped?

You could save the current router configuration as a file then factory reset the router to see if the speed has increased but could be more unreliable. If this doesn't help, restore the settings with the file. Worth looking at the APN settings before and after a factory reset.

456 · ‎05-18-2023

Hi. Not really. The connection will still drop sometimes. It does not happen often, to be honest. That's not the issue. It's about the connection dropping when I'm away from home and the router not reconnecting automatically.

4l3x5pr1n63r · ‎05-12-2023

I am having exactly the same issue. Drops out 1-2 times a day with all lights on the router still showing good signal and 5g connection but 'no internet'. Have not found any environmental issues/pattern as to why it drops. Makes working from home very frustrating.

456 · ‎05-12-2023

Can we PLEASE, PLEASE, PLEASE get a fix, @JonathanB?

bulldog555 · ‎05-12-2023

@456as you might aware that @JonathanB can't fix it as it not up to him. It's all down to three engineer team but I never believe they been out to check the mast and improvement. Cos they never did improve my area been saying the same things for three to four months with no improved 5G of promise! I give up and went to Vodafone 4G instead.

456 · ‎05-14-2023

Hi. I'm not asking @JonathanB to fix it. However, he's the only community moderator around and it's impossible getting any real help from Three's regular customer service.

This is not really about signal issues, but the router not reconnecting after a dropped connection.

Anvil_Iron · ‎05-14-2023

Has @JonathanB offered to replace your router?

Do you know what the 2nd line support team did? Was it a change to the router settings or their side?