Who's received their new zyxel NR5103e Hub and unable to get 5G.
Thats because the firmware version is v1.00(ACBJ.000b8.and won't connect to 5G network.
The Hubs need to be updated to firmware v1.00(ACBJ.000b10 to work. so, you may be asking how do i know, Since Friday I've had the same problem so after speaking to Three and they said there's nothing wrong with the firmware and there all up to date they gave me Zyxel Phone number and told me they will fix the problem and speaking to them they weren't too happy that Three was giving their direct number. They advised me to get back in touch with Three as they had to update to their firmware V10, again three didn't have a clue. So doing some research i found a website with quite a few people all complaining about the same issue all running on v1.00(ACBJ.000b8. with a handful of people with no issues but they are running their Hub on v1.00(ACBJ.000b10. There was one person able to update it from V8 to V10 by leaving it overnight. and now has full access to 5G.
come on three get this sorted you're not doing yourself any favours by leaving people with no internet that just needs a simple fix.
