Three won’t send me a return bag

[SB]

I’ve cancelled my Three account a month ago and I’m still waiting for a returns bag. I’ve called and used the chat service 4 times to request a returns bag. Each time someone assured me it will happen yet a bag never arrives. Meanwhile I’m getting messages saying I’m going to be charged really random small amounts such as £5. Not sure what to do, Three phone and chat support really is not solving the issue 

[sc1999]

Send a message to one of the moderators. 

[SB]

Thanks but how do i find the moderators? 

[sc1999]

About JonathanB - Three Community

[SB]

thank you very much

[Threepea123]

I am having exactly the same issue.

have you had any luck with finding a solution?

please let me know

[JonathanB]

Thanks for getting in touch @SB. I'll send you a PM in reply with info for some colleagues that can help. I'm sorry for this delay and for these messages about charges.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[wharff]

I'm having the exact same issue. Could you please help me?

[JonathanB]

Hi @wharff,

I've sent you a reply to your PM to get you in touch with some help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Nataszka]

I am having the same issue. I sent you PM. Could you please help me ? Thank you