Three won’t send me a return bag

[SB]

I’ve cancelled my Three account a month ago and I’m still waiting for a returns bag. I’ve called and used the chat service 4 times to request a returns bag. Each time someone assured me it will happen yet a bag never arrives. Meanwhile I’m getting messages saying I’m going to be charged really random small amounts such as £5. Not sure what to do, Three phone and chat support really is not solving the issue 

[JonathanB]

Hi @Nataszka,

I'm sorry to hear you've been having the same issue. I've replied to your PM now with info of the team that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB