Hey @Bonjovifan ... don't worry about not being tech savvy, that's what our community is for! 💡
Sorry to hear you're having issues connecting your new 5G hub. To get to the bottom of the issue, we'll do some troubleshooting:
Have you tried plugging the hub into different areas of your home to see if this affects the signal/light?
Do you also have a Three mobile SIM with us? If so, if you can try swapping the broadband and mobile SIM between the two devices then we'll be able to determine if this a router fault or not.
If you get back in touch and let us know how you get on with this then that would be great 😊
