Broadband

Find out more on topics like Mobile broadband, Home Broadband, Mi-Fi, speed, security, 5G broadband and more.

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Conversations

Intermittent connection

I have a 5G broadband Router in Worle, near Weston-super-Mare. Normally it works well.Since this morning though the connection has been cutting in and out.Network status says there is no problem.Note, it only goes off briefly - a few seconds to a min...

4g+ hub not connecting

My 4g+ hub is not connecting to the Internet - green lights, checking the coverage in my area and its fine, its the same place in my house as its been for 3 years, and it's on all my devices. When I connect to it, it briefly says connected, then chan...

Jmcd91 by Fledgling
  • 207 Views
  • 3 replies
  • 0 likes

5GMast removed

Our 5g mast was removed after a Lothian Region bus crashed into it on the Calder Road in Edinburgh. We had an excellent connection until then. Now we have a spotty connection at the best of times. Very slow connection and it keeps buffering and dropp...

Serenity by Fledgling
  • 508 Views
  • 11 replies
  • 0 likes

0 kb/s Download when the signal switch to 4G

My place could receive both 4G and 5G networks. The download speed of 5G is fine (2xx mb/s), but when the signal will swith to 4G/4G+, the download speed drops to zero. I have tried to switch the APN, and the results are the same. What I understand t...

Hugo6494 by Fledgling
  • 213 Views
  • 1 replies
  • 0 likes

Three 5G broadband return bag not recieved

Hi, I cancelled my 5G Home Broadband two weeks ago. Customer care told me they would send a return bag within four working days so I could return the router using the label provided. It has now been two weeks, and I still haven’t received anything.I ...

Cancellation

I have done 2 different online chat and can name them. Arjun and Zaid  both explained to them that I   needed to cancel my home rooter as no longer required but both disconnect the chat. This is unprofessional and useless service. 

Fay2025 by Fledgling
  • 142 Views
  • 2 replies
  • 0 likes

ox39 very poor signal

hi i have just received my 5g hub and for the first week i had 130-200 mbs so realy happy but for the last 2 days its only been 28-35 mbs ,contacted 3 but they checked and said all is ok witch its clearly not has any one had slow problems good news i...

Broadband hub

There’s a crack in the charger port on my broadband hub do you think they will replace it as this is how we watch TV etc