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3 is not letting me return broadband

Hi, I contacted the customer service, I haven't received prepaid package and I can't return it without it, I'm also travelling soon. I need reply back. 

nag25 by • Fledgling
  • 152 Views
  • 2 replies
  • 0 likes

since merger with Vodafone my vpn (proton) stopped working

HelloSince Vodafone merger my Proton VPN stopped working. Google suggested logging into myvodafone and adjusting age restriction setings. I cannot obviously do it since I'm on Three not Vodafone. I have Adult content allowed so that should not be an ...

bandani by • Fledgling
  • 240 Views
  • 3 replies
  • 0 likes

Terrible

I received my broadband router today. When turned on the lights all turn blue except the phone and 4g symbol. I spoke to live chat who told me it was all connected from their side. 8hours later the router is the same and when trying to connect it say...

Mick63 by • Fledgling
  • 143 Views
  • 2 replies
  • 0 likes

No internet from Broadband router

Hi. Since yesterday, my Home Broadband does not work. I can connect to the WiFi signal on all devices but there is no internet.It is telling me on the WiFi page the connection requires me to "log on"? Nothing has changed in the router or devices. I h...

paradyn by • Fledgling
  • 216 Views
  • 2 replies
  • 0 likes

Buffering

How can I stop the buffering. It happens on every programme but ads are perfect!!!

St6 by • Fledgling
  • 138 Views
  • 1 replies
  • 0 likes

New massive speed drop in the evening

Hello,We’ve had 3 HB for a few years now with no problems and good speeds. For the last month though the speed has started dropping from 200mb to 40mb like clock work at about 17:30/18:00.It happened suddenly, it’s not peak holiday time and I doubt t...

Beckbeck by • Fledgling
  • 190 Views
  • 3 replies
  • 0 likes

Do I need to return my 4G Router

Hi there - hoping someone can help me here.This is perhaps the millionth issue I have had since being a customer with Three - but I have finally been able to cancel my broadband account. I put through a cancellation request a few weeks ago, in antici...

acgaming by • Fledgling
  • 212 Views
  • 3 replies
  • 0 likes

Hub stuck on red

Hi, I recently switched to Three using the broadband switch process. My hub came today so I set it up and the globe is red but I can still connect and get incredibly low speed (can’t even load a web page).I rang three support and they said it’s becau...

Kt2 by • Fledgling
  • 166 Views
  • 1 replies
  • 0 likes

Upgrading Home broadband (Narrowboat)

Hi AllWe've had a Three 3g/4g router (B535-232) for many years, it has 2 rabbit ear antenna and sits in a window on our narrowboat.  We can get a signal in most places we travel between Leighton Buzzard and Northampton.  Comparing the router to my iP...

Psycloud by • Fledgling
  • 162 Views
  • 1 replies
  • 0 likes
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