Broadband – Get support for broadband related queries

Broadband not working well this morning in Bristol

Been facing broadband internet issues throughout the day in Bristol. Both my partner and I are working from home and have been struggling to keep up with our work commitments. Anyone else facing the same problem?

WHY doesn't Three sell 4G PAYG Dongles - to replace 3G? Shoddy treatment of customers!

Hello,I was recently informed by Three that my 3G PAYG dongle will not work from tomorrow. I've looked on their site following so called "help" from their hopeless chat bot, and none are available to purchase. I just need a current 4G dongle that I c...

5g broadband router only 4g plus

Hi I have a nr5103 hub and am only getting 4g plus and it says excellent signal strength please any advice appreciated

How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

I have spent the past two weeks calling Three Broadband requesting to return a 5g Huawei router. I have told them to close my account and provide details as to how to return the device but Three are refusing to provide any address, packaging or a cou...

VPN Issue to connect office server

Hello,I am struggling to log in to our office server using my 5G broadband router through Daytark VPN. However, I can log in through a mobile hotspot (which is a different service provider). Could you provide any advise to sort out this issue? @Jonat...

My new 5G hub won’t accept the password! Any help would be appreciated! Thanks

I’ve had nothing but trouble trying to log into the 5G hub,it won’t accept the password

4G Home Broadband no longer available

I have had Home Broadband from 3 for nearly 4 years using in my garden office - I have a Sercomm 4G Plus router LTE2122GR. I also transfer the sim to my ipad when traveling! Contract coming to an end and went to discuss options to be told that 4G ho...

Can I separate the 2.4ghz and 5ghz networks on Three 5G Hub NR5103E?

Hello, I'm not very tech savvy....I have the 5G Hub NR5103E, and have two eufy devices: a smart hoover and smart scales. I have been unsuccessfully trying to connect these to my wifi, and noted in one unsuccessful attempt a message came up advising t...

New router

Just got 5G wireless router - not sure how to get the best signal but performance so far when watching I player etc is very slow often stopping or sometimes not available at all

Stolen Router, how much do i need to pay?

Hello, my 5G router was stolen by my roommate. I would like to cancel it so they can't use it but I won't be able to return the router. How much will I be charged for the loss of the physical router?