Broadband – Get support for broadband related queries

WiFi

WiFi buffering constantly.. Causing issues as I WFH 3 days a week.. Also unable to access Netflix etc. Tried looking at help pages but device not shown.. It is 4 years old in December.. Maybe this is the issue. Done the usual reboot and remove Sim et...

NR510E Zyxel cutting out

Hi,So after 90 mins 'chatting' to Three I got cut off! Charming!My problem is I have NR5103E 5g router which used to give me 500mbs plus speeds. Suddenly the last three months or so I am getting 8mbs with it cutting out three to four times a day. I t...

Looking to swap 5G Router

Bit of background first. Year and a half ago I went into a 3 shop to ask about 5G home broadband. I was interested in the initial trial period to see how it performed.The guy in the shop accessed the coverage checker and told me that unfortunately 5G...

Best solution Suddenly lost signal on my 5G Hub after months of good usage and can't recover it

Had this 5G Hub for half a year with no issues. Always sat in the same place by the window. Today, the hub decided to show a red light on the signal icon indicating poor signal (as my Three app is also indicating, no matter where I move it). I tried ...

5g has arrived in my area but can’t upgrade

I’m over 12 months into my 4G broadband which when I signed up 5G was supposedly not in my area although the 5G transmitter was only 25m from my house and was providing 5G to my 3 mobile. So my option was 4G. Now having been bombarded by 3 5G sales p...

£50 gift card

Hi all, I signed up to the 5g mobile broadband offer via Compare the Market with a claimable £50 gift card after 75 days. I'm nearly 75 days into the new contract now. How do I redeem the offer? Thank you, James

Come on 3 why no Wi-Fi calling on the NR5103EV2

Hello 3 why am I NOt able to connect to Wi-Fi calling and before you say turn it on on your phone , reset network settings and the dreaded wipe your phone and start again ….. I’ve done all this and my old router still connects to Wi-Fi calling . any...

5G Network Problem

Hi, I live in Waterlooville, Hampshire and had up until about 11:50 today been receiving a very good 5G broadband and phone service.Since 11:50 I’ve only seen 4G on the router and my iPhone now has 4G after showing 3G for a while. The 4G is unusable ...

Eu roaming

Hi there, if I upgrade to 12GB of date per month when I travel to Europe am I covered?

Best solution Slow speed since power cut in the area

Hi there,We have been very happy with our 5g home internet until now, getting speeds of >500mbps.The other day there was a power cut in our area that affected everything including it seems the nearby 5g cell tower. The power cut lasted about 2 hours ...