Using PHONE socket on 5G home broadband hub

[AbbeyRoad]

What handset (brand, model) can I connect to PHONE socket on the back of ZTE MC801A?

[SteveA]

Hello JoanthanB

I only get emails from this forum and they are to my gmail address.  They all end up in Google's spam folder, including the one from you above, despite me ticking and saying they are safe and not spam.  I have also added your notification email address as a contact in my contacts (actually the only one!) to reinforce you are a friendly email address.  It still went into the spam folder.  It's not good that Google are ignoring my safe notifications.  If you know of a way round, please let me know.

(+ if possible, could you please look at my other unanswered posts.... DNS settings, firmware version and MAC IP reserved address settings)

Thanks

Steve

[SteveA]

Hello @Jonathan, thank you for getting back to me.  I have only just seen the response notifications as Google gmail has been putting the emails from the forum into the spam folder unbeknown to me.  I have marked them all a non-spam so hopefully I will be aware and not oblivious in the future.Yes, I hope you can set a 'land-line' option which I believe BT do.  Being of a certain age, I do not carry my mobile around (I forget!) and still prefer a 'standard' land line type of phone.Many thanks

[JonathanB]

No worries @SteveA, we've had a few reports of spam blocks from some email providers. I've taken some steps on our side to help reduce this, and as more customers join the community and confirm the notifications aren't spam this should stop.

I'll pass the feedback on, and hopefully we can supply a service in the future if there's sufficient demand.

Thanks,
Jonathan

[SteveA]

Just for info, Google were still putting emails from Three into their spam folder.  I have repeatedly clicked that they are not spam.  We will see what eventually happens.

Any update on the 'Landline' option?

Thanks

[JonathanB]

Hey @SteveA,

Just to clarify are you having issues with all emails from Three, or specifically those generated by the community platform?

In terms of landline support I have mentioned this feedback, but there doesn't seem to be a terribly high demand. I'll certainly keep tracking whether this begins to trend more though. I wouldn't expect it to be something we'd implement in a short term timescale as there's a lot of other technology updates and upgrades going on at the moment.

Thanks,
Jonathan

[enyijesus]

I have the 5G home broadband too. It is truly dis-satisfying that there is no land line service with the router.... I will be happier to have it configured. It is definitely a good to have. Please three should make it happen.

[Anvil_Iron]

Hi, From what I have read the RJ11 phone port on the ZTE MC801A is disabled by Three as they do not offer a home phone service with their home broadband.

[JonathanB]

That's correct, we don't currently support phone services on our routers. I'll be happy to raise feedback if it's a feature that many customers would like to take advantage of, but as of now I'm only aware of the subject being raised a couple of times.

Thanks,
JonathanB

[TVtrev]

I would like to be able to use the phone socket for my voip service.