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on 07-06-2023 08:38 AM
Hi,
I’m using Zyxel router. The speed has been quite poor generally and I can barely get 5G signal despite moving it around the house since I joined. I talked to customer service several times and tried the usual diagnostics and resets but no luck. I work from home alot and since yesterday my work VPN is so slow that I can’t work and it seems to be due to my internet as my colleagues aren’t experiencing the same issue. Can you advise @JonathanB
on 07-27-2023 03:03 PM
Hi @code9063,
Sorry for the delay in picking up on your post here. Are you still experiencing these issues?
Specifically with the VPN issues the solution on FYI : IPv6 Prevented VPN Connection may help here. However, as the speeds in general aren't great this could be more of a network/signal issue.
Are you able to check if you're receiving a weak 5G signal, or is the router only connecting to 4G?
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 07-08-2023 12:20 PM
If you search this form and others such as ISP Review, you will find that there seem to be a batch of faulty Zyxel NR5103E hubs doing the rounds.
Have you asked CS to send you a replacement hub ?