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VPN disconnecting

Brandon_Dee
Regular

Hi all,

My partner uses Ivanti pulse secure access for work and requires using this VPN to work from home. 

Seen multiple forums with issues and attempted changing APN settings/ disabling IPV6 in that menu as recommended on previous forums. This issue still happens. The VPN will disconnect within 3 minutes of a teams call, boot her out and then she will reconnect a couple of seconds later but it makes teams calls unusable.

 

Her IT department have investigated her logs and said other people at the company who use 3 have encountered the same issue. They recommended contacting 3 and seeing if they can remove whatever block is causing it. They believe it may be some kind of filter to prevent streaming over a VPN? 

 

I hope someone can help as this issue is very stressful for us both, we live in a remote area and don't really have any alternative for Internet. 

 

Many thanks,

Brandon

10 REPLIES 10
jr0
Key player

Hello

Does the VPN client work when not on Teams calls? Or does it drop/reconnect regardless?

What router model you using? Have you try to pop the broadband SIM into your phone and connect through the hotspot?