on 05-08-2022 07:33 PM
Received our 5G hub last week and it all worked brilliantly for the first few days. However since Sunday evening I've had no internet whatsoever. All devices will connect to the network absolutely fine but with no functional internet access.
Have tried resetting everything, multiple times, and removing the SIM but no change. I spoke with 3 over the phone who advised there was no issue and reset everything at their end. Despite their confident assurances this changed nothing.
on 06-08-2022 08:12 PM
Sounds exactly the same as how mine has been. We’ve had the 5G Hub since March and from day 1 the service has been brilliant …up until last Saturday. Since then our ‘Network’ light flickers between white and blue every 15 minutes or so. When it’s blue the internet is literally dead, so much so that even my Speedtest app can’t even find a server to test the download and upload speeds. Trying to watch a movie or game online for more than 15 minutes is impossible at this point.
I’m going to give them a call tomorrow as it’s unfortunately shut right now. If the network doesn’t improve I’ll definitely be looking to move elsewhere.
Hopefully I bump your thread enough for someone else or a Mod to shed some light on this.
on 10-06-2024 07:49 PM
Having same issue with my 4g wireless broadband of three bought it on 18 may working fine 1 week and after that it's crap no Internet connect and disconnect talked to three customer service several times issue not resolved.
on 08-08-2022 01:23 PM
Hi @CraigLee
Have you tried using our device support page? If you select an option under 'What issues are you experiencing?' this should provide some troubleshooting options.
Please do let us know if this makes a difference!
SarahC
18-08-2024 11:17 PM - edited 18-08-2024 11:19 PM
Excuse me, we are not daft we know what to do we are aware of using and doing we’re all Capable of using technology 😂
on 29-02-2024 11:16 PM
I have the same issue. I am having to reset the modem multiple times per week which is not great.
I'm just three months into an 18 month contract but am now looking at ways out of it as this is not what I have signed up for.
The help pages, including device support sadly just send you in circles.
on 15-08-2024 10:34 AM
I'm having the same after 3 months connected but can't stream a single show on streaming channels
on 18-10-2023 12:59 AM
Sarah, do you have a solution to 5G broadband modems ( with "good" 5G signal) dropping the internet, and require a restart, several times a day ?
on 11-09-2024 10:32 AM
I experience this daily with Three and now it's got to the point where nothings works at all. I want a new service provider and a refund but I'm in two year contract.
