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WiFi Connected but No Internet

SlamDank
Fledgling

Received our 5G hub last week and it all worked brilliantly for the first few days. However since Sunday evening I've had no internet whatsoever. All devices will connect to the network absolutely fine but with no functional internet access. 

Have tried resetting everything, multiple times, and removing the SIM but no change. I spoke with 3 over the phone who advised there was no issue and reset everything at their end. Despite their confident assurances this changed nothing. 

 

22 REPLIES 22
Gazmufcjones79
Fledgling

I'm having the same after 3 months connected but can't stream a single show on streaming channels

stevekn
Involved

Sarah, do you have a solution to 5G broadband modems ( with "good" 5G signal) dropping the internet, and require a restart, several times a day ?

PA2
Fledgling

I experience this daily with Three and now it's got to the point where nothings works at all. I want a new service provider and a refund but I'm in two year contract.