WiFi Connected but No Internet

[SlamDank]

Received our 5G hub last week and it all worked brilliantly for the first few days. However since Sunday evening I've had no internet whatsoever. All devices will connect to the network absolutely fine but with no functional internet access. 

Have tried resetting everything, multiple times, and removing the SIM but no change. I spoke with 3 over the phone who advised there was no issue and reset everything at their end. Despite their confident assurances this changed nothing. 

[Meany72]

I think it’s about time we all got in touch with Watchdog! This is just an absolute joke! 

[Maxine]

Hey Meany72,

Welcome to the Three Community!

Are you having issues with your broadband? What's going on with your connection? 

Maxine

[SimonGriffiths]

Just trying to use a brand new Three WiFi router. It doesn't seem to work so still using my original Three router 

[SimonGriffiths]

Can't seem to get my new 5G three router to work, so still using previous three router..

What should I do ?

[PeteG]

Hello there.

That's not so good. IF the new hub isn't working, but the old one is, it might be a fault with the hub. It would be best to contact the support team in order to get that looked into. 

Pete.

[marcuscarter201]

same here to getting 0.63 mbps,so sad! think im going to leve 3

[PA2]

I have experienced the same thing, Internet says it is connected but no WiFi works on any device. This discrepancy is constantly happening and I feel I have been scammed. 

I have tried restarting the router, I have turned on/off all appliances and I have purchased WIFI extenders and the problem still persists.

It has got to the point where I am considering to cancel my contract and move to a more reliable company. 

[Sean3]

Had a 5G router for 2 years, only get 4g, with no problems, got a new contract in May with other things, returned old router a few weeks ago, and having trouble connecting most devices, which I can connect and run off my iPhone, I feel like bouncing the router down the street, but it does not belong to me, being to shop a few times (20 mile round trip) to try to sort this out, and rang three, and daughter has contacted three all so, o am so frustrated at the way things have turn out, if I had just got router I would return it, I have being with three for years, and have 4 contracts, I will be looking for services else where in future, and even thinking about sending router back and paying the 21 month I have left and finding another service.

[Hasbu]

If ur in ur cooling off period u can cancel the contract and