WiFi Connected but No Internet

[SlamDank]

Received our 5G hub last week and it all worked brilliantly for the first few days. However since Sunday evening I've had no internet whatsoever. All devices will connect to the network absolutely fine but with no functional internet access. 

Have tried resetting everything, multiple times, and removing the SIM but no change. I spoke with 3 over the phone who advised there was no issue and reset everything at their end. Despite their confident assurances this changed nothing. 

[BigBarry]

Excuse me, we are not daft we know what to do we are aware of using and doing we’re all Capable of using technology  😂 

[swyftie]

I have the same issue. I am having to reset the modem multiple times per week which is not great. 

I'm just three months into an 18 month contract but am now looking at ways out of it as this is not what I have signed up for. 

The help pages, including device support sadly just send you in circles.

[Gazmufcjones79]

I'm having the same after 3 months connected but can't stream a single show on streaming channels

[stevekn]

Sarah, do you have a solution to 5G broadband modems ( with "good" 5G signal) dropping the internet, and require a restart, several times a day ?

[PA2]

I experience this daily with Three and now it's got to the point where nothings works at all. I want a new service provider and a refund but I'm in two year contract.