I have a zyxel nr5103e router. I have had the 5G broadband contract since jan 23 and there hasn’t been a week where the connection hasn’t been dropped on numerous occasion. Each call to customer support said there was network issues in your area which I am now not convinced that this is my problem because when it drops I am able the use my Three mobile phone hotspot to try and continue with things like Skype or Teams while the router is rebooted. When rebooting the router via a power cycle or using the app once the router restarts the connection is resumed. When rebooting through the app I notice there is a message saying Sim not recognised sometimes but on reboot it’s OK. I have taken the device to a Three shop to ensure the Sim inserted properly and is in OK and do some basic checks like firmware and configuration such as APN but no faults have been found in the short period it was booted up in the shop. I have done a factory reset an number of time which is inconvenient as I then need to set passwords and configuration of all my Smart devices. I believe there is a problem with the router and wonder how this can be resolved as without the reliability it is coming unusable as a connection to do work from home.
