Broadband – Get support for broadband related queries

No 5G signal at Liverpool and slow bandwidth ( 5 minutes to city center )

Got the connection on 23 Oct 2023, was working as expected for nearly two weeks.Yet suddenly Signal strength became very low ( -120 -115) and no internet speed at all.Is anyone facing the same with 5G home broadband, please?

ZTE MC801A Dropping Out

I have had Three 5g broadband since March 2023, with a ZTE MC801A router. To start with it was fantastic and I was getting 400+ download speeds. A month or so ago I noticed a slight decrease in speed along with some lag. But I just put this down to t...

Three inability to solve sim connectivity to web sites

I have 3 sims from Three, one is in an iPhone, one in an iPad, the third is in a Three router. All are data enabled monthly contracted items. Why do two connect to a web site without any issue, ever, but the router sim connected for 2 years, then sto...

Intermittent signal

My 5g mobile hub has been good since purchase, but since Friday 10th November 2023, the signal keeps dropping out every 3-4 minutes, and then restarts about 5 minutes later. I have reset the box many times removed the SIM card and put back in many ti...

PS5 not connecting to internet

About 2 weeks ago my PS5 stopped connecting to my internet even though every other device connects and works to the internet. I’ve read multiple other posts about this and get the impression I need to log in to the three admin page to change the sett...

5G Home Broadband

I’m currently on the edge of the 5G coverage in my area. It may be that in time 5G coverage will become available or that an internal/external aerial would pull in the 5G signal. Unfortunately the Home Broadband coverage checker only directs me to th...

Extender and 5G Hub Broadband

A bit of an odd one here but recently received the 5G Hub as an upgrade. Connected it and have been able to connect it to our extender but the extender will not provide internet access. It provides access for some phones but no access for my phone no...

5G Router

I have had the 5G router for just under a year, it had been working great but recently the connection keeps dropping and the speeds have been really bad, the current speed is 1.56 mbps download and 0.08mbps upload. i have moved my router in case it ...

Mobile broadband speeds

I have a Three Contract phone, at home I get download speeds of up to 200mbs via 5G. I also have Three Mobile Broadband with speeds no greater than 18mbs but generally about 10mbs. Despite numerous calls to Three customer services they cannot tell me...

Why can't Three raise my returns label.

I tried numerous times to send back a 5g hub that does not work. Trying to get a returns label is like pulling teeth. I've had 12 emails about promotions etc etc but the minute I want to send something back it falls on deaf ears. I've since got a hub...