Broadband – Get support for broadband related queries

Outage or faulty Zyxel?

Late last night (11/5) my router appeared to drop the 5G connection and I was without service for a while. My phone reverted to 4G data on my phone carrier and I haven't been able to connect to WiFi since. Oddly wired connections are working and the ...

Cannot connect Blink Sync Module (Gen 1) to Zyxel NR5103E 5G Hub

I have a Blink camera system, the Sync Module is Gen1. (the one on the left: https://support.blinkforhome.com/en_US/using-your-sync-module/sync-module-reqs)I switched to Three 5G from BT. I tried to reconnect the Sync Module to the router it says "pa...

Please help - Three charging me for 5G Router that I have returned

Hi,I am hoping someone can please help me. From searching this forum it appears that I am not alone. I cancelled my 5G Home Broadband on 31st January 2024. I was on a rolling month contract which ran until the end of February and closed on 1st March ...

No Home Broadband service in NW3

I have been a 3 Home Broadband user for a number of years, and for the most part have been happy with the service.For the last 3 days we have had shocking service (low speeds, network dropouts). Today we cannot connect to the Home Broadband service a...

Looks like you are using a vpn

I have just recently got 5G Home Broadband. Strangely when I try to access certain things like my 5 TV channel on a Google Chromecast. It says it looks like you are using a vpn when as far as I know I'm not. It's just the Three 5G broadband. Why is t...

Three pay

I have the 5g mobile broadband hub thingy. Is there a way I can use three pay with it as my phone is with someone else ?

Connect NR5103 to existing router?

Hi there,Just got an NR5103 which is delivering brilliant results.I have an existing Netgear Nighthawk X4 router which is connected to a BT ADSL box through it's 'internet' port.I want to simply replace this BT ADSL connection with the 5G internet co...

Sercomm LTE2122GR - Making Payment

Hello, I have a Sercomm LTE2122GR and my services have been restricted. I’m looking to see if anyone can help me out with how I make a payment online as the customer service team are closed at the moment. I can’t seem to find the phone number for it ...

5g hub ownership

Hi, am I able to keep my 5g hub after my contract ends?

CCTV DVR

Hi. I have a 5g Zte device. I am unable to connect my cctv dvr through LAN. does anyone know the problem or if we can connect the dvr. thanks