Broadband – Get support for broadband related queries

5G home broadband loses connection

NR5103EV2 home 5G keeps losing connection to the internet. This happens multiple times a day and the only way to resolve it is to restart it. It is on my windowsill and reports that it has either good or excellent connection but it doesn’t. For the f...

5G Broundband Very Poor

My router is terrible. Speeds are so slow or non-existent. I have it in the window (ground floor flat) and my mobile (also 3) gets a better signal/data speed. I have been into the ZTE and it says it has 4G+ but if I carry out the ‘Suggested Position’...

Very poor ping 5g broadband

I have 5g NR5103E router. Ping has been very poor and causing website to load slowly and some streaming service keep buffering. The signal quality has been constantly changing from poor and good.PING 8.8.8.8 (8.8.8.8): 56 data bytes64 bytes from 8.8....

5G home broadband

I am using your 5G home broadband service, Could you help me remove the adult contact filter. Thanks!

New Hub SO SLOW

Recently upgraded our 5G hub. Our old hub was great, the broadband was super fast and we were really happy. Since we've had this new hub (Three 5G Hub NR5103E V2 White (Three)) it's been an absolute disaster. Not fast enough to stream TV when it is w...

Three Broadband router doesn't work with certain devices - Sangsung tv and kindle

Hi - I have been having trouble getting some devices to connect to the Three broadband router (Three 5G Hub NR5103E V2), the devices that don't connect are a Samsung Sheriff tv and my kindle - does anyone know why these devices won't connect? I am ab...

Purchasing a 4G replacement for my Huawei E3231 Three Mobile Broadband Pay as you go 3G Dongle?

3G is to be switched off by Three in September. Therefore, how do I get a 4G replacement for my soon to be obsolete Three ( Huawei E3231) Mobile Broadband Dongle? I prefer to pay with a monthly top up voucher.From the scant help and advice I was offe...

Data pass

I am currently on holiday in Greece and purchased a 12 day data pass which ran out on day two?? then tried to get a 3 day pass twice and nothing ! Three app states 12 day pass is still active but I cannot get any thing to load !any help or ideas wou...

Signed up to 5G broadband for £28, but charged £33.60

On the 5G super-fast home broadband page, it lists the price as £28 per month for 1 month plan. It has absolutely no details on the page to specify that this cost does NOT include VAT. It's targeted at home customers, so why are they showing a price ...

my account

i cannot log into my account, wheres has my account gone