Broadband – Get support for broadband related queries

Three 5G Broadband Issues & Customer Service Team

I am having issues with a malfuncting ZTE Three 5G Broadband Router.The rouer is dropping signal regularly and the sppeds are so low it will not allow catch up Tv to run - which should only need 3-5mbps to work.On contacting the technical dept they s...

5G Broadband Hub (NR5103EV2) Wont allow my samsung TV or printer to connect to it!

Hi All,Three people on the phone recently convinced me to upgrade my previous Three broadband router to this new one and I have had nothing but trouble!The network appears on both my printer and tv, and the password is entered correctly on both, but ...

Zyxel Nr5103EV2. Voip set up Suddenly cannot make outgoing calls.

Zyxel Nr5103EV2. My voip set up was working fine . then suddenly i can receive but not make calls .something has changed in the router settings that are stopping me from making outgoing calls.I have changed back to my Huawai CPE Pro router i can get ...

Home Broadband (4G) - when zscaler is enabled the whole internet is inaccessible

Hello,I am having a problem connecting my work laptop to the internet using my home broadband to work from home.It uses Ivanti Secure Access Client to create a VPN connection and then recently my company rolled out zscaler as well. I have seen a thre...

Remove parental lock

I am unable to parental lock on my broadband

Safety search locked on

My safety search is locked in place and blocked by my internet provider so I can’t turn it off. I have already got adult content allowed on my plan so I don’t understand why I can not remove this. When I try to add the filter back on to then turn it ...

Tado Internet Bridge not working

I have Three 5g Broadband and I get speeds around 600-800mb which is really decent for the price. My cat pulled the power out my router earlier and after plugging it back it, my Tado Internet Bridge won't connect to the cloud servers - it plugs in vi...

4g wireless zte broadband Internet not working

Hi I am facing problem with internet with zte wireless broadband of three it's just working perfect when I bought it after 1 week Internet is sticking or no Internet I have contacted three customer support several times but no solution Or I will canc...

Retirement of 3G - ZTE MF730M 4G functionality.

Just had an email from Three from a "no reply" address so I can't ask them what they mean which is a bit useless.The email says they are retiring 3G and that "We’ve noticed that you might be using a device, or device setting, that isn’t compatible w...

Strong 5G then nothing in 24hrs

I’ve have just moved house with my 5G box, previously had no issues. At my new address it connected great to 5g 120mbps, it was like this for 2 days (in this time the box hasn’t been moved), and download speeds dropped to 2.6mbps. It’s stayed like th...