I'm currently away from home for a month.
My Zyxel NR5103E lost it's connection a few days ago and, as others have reported, it won't reconnect without a reboot (which requires someone being present on-site).
I phoned Three's technical support team to see if they could remotely reboot the device but they couldn't.
I then asked if my account could be suspended so I wasn't paying for a service I couldn't use. This wasn't possible, I was told, and I would have to pay for the service even if it wasn't being provided. They went on to say, that my only option was to cancel my account (I'm on a monthly contract).
Bearing in mind that this failure to automatically reconnect after an outage is known by Three, would it not be possible for a customer to request to suspend an account after a disconnect of, say, 24 hours? After all, Three supplied the router knowing it had this 'feature'.
I'm now in a situation where my home security, Alexa routines and smart heating are all off-line.
