When do I send my old phone for trade in

[Aylish]

I upgraded my phone on 21st of September i believe and i selected to trade in my iPhone 13 in exchange for cash. I got told i have 14 days to send off my phone, and that postage and shipping will be provided free from three. I am yet to receive any postage boxes to send away the phone. 

[KateS]

Hey @Aylish,

Welcome to the Three Community.

I'm sorry to hear you've not received instructions on how to send the device for trade-in.

I'd suggest popping an email over to threetradein@ingrammicro.com or giving the team a call at 0333 400 8296. They'll be able to arrange a re-dispatch of the returns packaging. 

I hope this helps,

Kate