iOS 18.2 - WiFi calling not working anymore

[Kevvvy]

Since updating to iOS 18.2 I’ve been unable to use WiFi calling on my iPhone 14 Pro Max. I’m When it is enabled I cannot make or received calls. My cell quality is noticeably poorer when I have this option disabled. Can anyone help with this? I’ve even tried using the Beta 18.3 and it hasn’t fixed the issue. 

[MSG]

Hello my wife and I are also having this issue (we have sky internet too but it happens when out the house as well). All calls are sporadically connecting or not connecting without rhyme or reason and no matter how we toggle WiFi or reset the whole network it hasn’t fixed the problem. Called the help centre and it wasn’t resolved. My daughter can sit next to us calling our phones and 9 times out of 10 it won’t connect. Any thoughts on how to resolve?

[JonathanB]

Hi @MSG,

Sorry to hear you've both been experiencing issues with calls lately. If you don't think Wi-Fi calling is relevant here, I'd recommend to have a look at theHow to ensure your phone is ready for the 3G switch off topic. This covers a few options which may help with calling issues. Let me know if the issues persist after following all the suggestions there.

Thanks,
Jonathan.

[Ashley90]

I have managed to fix this it seems tht my settings on my router was what my problem was iv had to change the security settings and it’s now working thanks 

[JadeF]

Hey @Ashley90 

Thanks for coming back to update us. I'll pass this on to @JonathanB 

Jade

[MSG]

Thanks. Tried that and still no luck. My daughter tried calling both phones and gets a dial tone but nothing appears on either phone. Seems to be better with the data but on WiFi calling nothing happens. Any more ideas? (Thanks for your help!)

[PeteG]

Hello there. 

Have you tried resetting the network settings of both phones just to make sure the defaults are there and the latest carrier settings are installed?  

If that doesn't help, and you're finding more success with normal calls over cellular connection, it might be worth turning Wifi calling off for now. 

Pete.

[Kevvvy · Accepted solution]

Thanks for your reply

Yep I’ve done all that. I’ve actually fixed the issue for now

Looked on the Sky community page and it mentioned changing the WiFi security level. This never worked but it made me think about the type of fix I always ask people to try in my own job. I forgot the WiFi name and password and then readded. Job done.

[Kevvvy]

Thanks. Once I’ve finished working today I’m going to try and reset the router. Working in a Tech Support job I’m trying everything 😂

 When WiFi calling is enabled in Settings I cannot make or receive calls. I tested this last night and the call rang on my wife’s iPhone but didn’t connect from my side nor did I get a ringtone. She answered but no one was on the call. As weird as anything

[JonathanB]

Thanks @Kevvvy let us know how you get on.

Really odd what happened on the call to your wife's phone, so was there an error on your phone, or did the call app just crash, minimise, or disappear? Not quite sure I understand as you're saying she still got the call even though it didn't go through from your end?

Thanks,
Jonathan

[Clever-Trevor]

Hi,

Its working for me 

have you rebooted & toggled WiFi call on/off etc 

Also, WiFi calling only normally shows if determined that mobile signal is weak - does not always appear when say, I am in a strong 5G area & connected to WiFi ( it will stay on 5G )

I would also try at another WiFi location ( as maybe the update now requires different wifi setup - so is ‘picky’ about what is allows for WiFi calling