Introducing Go Roam Around the World Extra

[JonathanB]

Hi everyone,

Great news! We’ve added 92 new destinations to Go Roam – with over 160 in total - from beautiful Thailand to vibrant Mexico. 

And with Go Roam Around the World Extra, you can explore while accessing your plan’s data, minutes, and texts with our inclusive daily roaming passes.*

No inclusive passes? No problem. When visiting a Go Roam Around the World Extra destination, you can unlock your plan’s data, minutes, and texts for £7 for 24hrs* or buy a 3, 7, or 14 day Go Roam Around the World Extra Pass before you travel for even better savings. You can check the rates for any roaming destination before you travel on our Roaming Support page. And if it’s time to renew your plan, why not take advantage of our Value and Complete plans which are bundled with up to 56 days of inclusive Roaming passes, as well as other perks such as Paramount+, extended warranty, free screen repairs and more!

We hope that adding more destinations than ever before to Go Roam is a welcome change. Please let us know in your replies what you think of this new expansion to our Go Roam services, and where you’ll be off to this summer? Read more on the Three blog.

*Fair usage policy applies.

Available on all Pay Monthly plans for customers who have joined, or renewed after 1 October 2021 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 1 October 2021, will be impacted by these changes and will continue to be charged at current standard roaming rates)

[CharlesKemp]

Great if you could actually buy one. I have spent three hours trying to get a three days pass from Thailand.. The Three website might as well be written in Chinese. Most useless site Ive ever had the misfortune to to and use.

[M_Ily786]

How do i check how much data i have used on my go roam extra atw 3 days pass?

[PeteG]

Hello there.

There's no way to check it in real time currently. If you know how much data was used prior to traveling, you can check how much as been used since to get an approximate amount. 

You'll also receive a text from Three when you reach 80% as a reminder that you're getting close. 

Pete.

[JennyG]

I thought when I bought a Go Roam Around the World Extra Pack (6GB for 30 days) it’d be more than enough for the 1 day I’d be in Tokyo.  I turned my 3 SIM on when we docked in Tokyo and an hour later when I wanted to use it, it didn’t work.  After digging around in my phone to check that I had all the settings right, I looked at My 3 Account thinking that i might need to activate something there.  I was astounded to find that all the credit in my account had been used from the moment I turned the SIM on!  I’d seen the info about buying passes etc but I really didn’t think it applied when I’d bought this Extra pack.  Duh!!! 
I have a month long cruise to Antarctica coming up in a couple of weeks’s time and the ship will be calling in at ports in Argentina & Chile so I’d really appreciate any advice on what pack I should be buying to cover the time on land.  The ship will have internet available for while we’re at sea.  Many thanks, Jenny

[MichaelP]

Hi @JennyG,

It sounds like you're on a Pay as You Go SIM. 

This means that Go Roam passes wouldn't be applicable, as these are only valid on Pay Monthly plans.

Did you purchase a a Pay Monthly SIM?

For Pay as You Go users, a portion of your active Data Pack can be used in Go Roam Europe and Go Roam Around the World destinations, but this isn't possible for Tokyo, which falls under Go Roam Around the World Extra.

Due to this, it would cost £3 per mb, £2 per minute for calls/voicemail, £1.25 per minute to receive calls, and 35p per text sent in Tokyo. This may explain why the credit ran out.

Please have a look at our Roaming page, where you can input your plan type and destination for some more info.

Thanks,
Michael

[Gear_up]

Is Go Roam Around the World Extra active on my number?

[PeteG]

Hello.

That isn't something that can be checked by anyone here. It would be best to check your contract against the information within our Roaming Support page. Alternatively, you can check in with the Support Team on chat or by calling. 

Pete. 

[BabsM]

I’m currently in New York, I can’t use my phone anywhere that doesn’t have Wi-Fi - what kind of Go Roam do I need for USA? And how do I get it? I joined Three in about 2003

[JadeF]

Hey @BabsM 

Welcome to the Three Community Page.

The USA is one of our Go Roam around the world destinations and you can find more information on what applies to yourself here.

Also please ensure that roaming is active on your account and you have updated your spend limit to allow for the daily charge. 

Hope this helps!

Jade