Introducing Go Roam Around the World Extra

[JonathanB]

Hi everyone,

Great news! We’ve added 92 new destinations to Go Roam – with over 160 in total - from beautiful Thailand to vibrant Mexico. 

And with Go Roam Around the World Extra, you can explore while accessing your plan’s data, minutes, and texts with our inclusive daily roaming passes.*

No inclusive passes? No problem. When visiting a Go Roam Around the World Extra destination, you can unlock your plan’s data, minutes, and texts for £7 for 24hrs* or buy a 3, 7, or 14 day Go Roam Around the World Extra Pass before you travel for even better savings. You can check the rates for any roaming destination before you travel on our Roaming Support page. And if it’s time to renew your plan, why not take advantage of our Value and Complete plans which are bundled with up to 56 days of inclusive Roaming passes, as well as other perks such as Paramount+, extended warranty, free screen repairs and more!

We hope that adding more destinations than ever before to Go Roam is a welcome change. Please let us know in your replies what you think of this new expansion to our Go Roam services, and where you’ll be off to this summer? Read more on the Three blog.

*Fair usage policy applies.

Available on all Pay Monthly plans for customers who have joined, or renewed after 1 October 2021 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 1 October 2021, will be impacted by these changes and will continue to be charged at current standard roaming rates)

[JonathanB]

Hi @leemeluk,

I'm sorry for any confusion about our Roaming offers, we appreciate this can be a complex subject. Go Roam Around The World Extra is a Pay Monthly offer, and we've taken steps to make this clear on this article and any relevant pages on the Three website.

Neither Japan or Thailand have ever been covered for PAYG Go Roam, but if you have a look on our Roaming Support page, you can check all the relevant rates for any destination.

We're also dedicated to providing support for any customers with vulnerabilities or accessibility needs. If you'd like further support, please contact our Customer Wellness Team by your preferred method using their contact options listed here.

Thanks,
Jonathan

[leemeluk]

My previous use of the Customer care teams has put me off. It's been quite frankly a waste of time simply adding credit, anything more complicated is an exercise in futility.

[QuickQuestioner]

Hi my contract is pre 2021 but includes go roam. Will that cover me for India. The website and app really aren’t easy to use to find this info. Not sure why it doesn’t just display based on phone number. Thx

[tarantella]

https://www.three.co.uk/support/roaming-and-calling-abroad/roaming-abroad

No according to the above, unfortunately. 

[Bigmama0072004]

I was with Vodafone for 10 years EE FOR 3 years and now moved to three for this benefit!! Hope it stays like this and doesn’t get removed it’s the only reason I joined three and will stay as they keep this roaming!!

[JonathanB]

Hey @Bigmama0072004,

Welcome to Three and the Three Community. Glad to hear the roaming benefits appealed to you!

Thanks,
Jonathan

[Don45]

Just make it clear 2£ a day just gives you right to use your phone abroad minutes and texts AND JUST  12GB DATA A MONTH if your country listed in Go Roam. If not she maybe listed in Go Roam extra then it's 7£ a day just to get same as 2£ in other countries. You still have to purchase 5£ data plan if you go above 12G a MONTH so that's 12£ a day. Abroad you just getting 12G a MONTH free whith your allowance 

[Gattvol]

Looking at the Three site, Thailand is not included in any GO Roam. If am I am wrong which one is it included in and how can I access it on PAYG?

[JonathanB]

Hi @Gattvol,

Thailand is included in Go Roam Around the World Extra, but as I mention in the article this new Go Roam tier is available for Pay Monthly customers who have joined or renewed after 1 October 2021, so Thailand isn't currently included in Go Roam for PAYG.

Thanks,
Jonathan

[steve4200]

this new go roam plan completely disadvantages loyal customers who took out their monthly contracts before October 2021, these long standing customers have lost their rights to free roaming, and are now being 'forced' to sign new contracts if they want to take advantage of the new go roam options.