Ready to Roam in 2025?

[JonathanB]

Spring has finally sprung and as we look ahead to the Easter holidays and beyond many people’s thoughts will turn to travel abroad.  Wherever your wanderlust takes you, you’ll want to remain connected, so we'd like to take some time to talk about how you can get ready to Roam.

Go Roam makes it easier than ever to roam on Three allowing you to use your data, minute, and text allowances in over 160 destinations worldwide*.

If you are a Pay Monthly customer and you joined or upgraded after 1^st Oct 2021, then you can use your allowance in all three Go Roam bands. 

• Our Three Your Way Value and Complete plans include Daily Go Roam passes, giving you up to 56 days of roaming.
• No inclusive passes? No problem, if you are on our Lite or Advanced plans, you can still pay less for roaming by buying a Go Roam pass before you travel. You can get a pass for 3, 7, and 14 days. It’ll activate the first time you use your allowance abroad.  What’s more, you can get up to 2 days roaming free when you buy a Go Roam pass*.
• You can easily check whether your plan has inclusive Daily Go Roam Passes, or buy a Go Roam pass  by visiting My3 or by logging in to the Three app.
• Where either the inclusive pass allowance is exhausted or a roaming pass has expired, you'll be charged the daily roaming charge**.

If you are a Pay Monthly customer and you joined or upgraded before 1^st Oct 2021

• You can use your allowance in Go Roam in Europe and Go Roam Around the World without worrying about any Daily Roaming Charges, as these don’t apply.
• If you are travelling to one of the 92 destinations in Go Roam Around the World Extra, you will pay the ‘rest of world rates’ – which can cost a lot more and so we would recommend turning off data roaming and using WiFi wherever possible.

Check out our updated Roaming blog page for even more info on how you can get set up for roaming, as well as the full range of options you can use to keep on top of costs whilst you’re away. Please let us know in the replies if you have any Roaming tips, or tell us about where you'll be visiting!

* Fair Usage Policy applies
** For Go Roam in Europe destinations, it costs £2 for 24 hours. 
For Go Roam Around the World destinations, it costs £5 for 24 hours. 
For Go Roam Around the World Extra destinations, it costs £7 for 24 hours. 

[Mraffa1975]

Nonsense three want your money for nothing 

[Saiboyina]

I would like to apply europ roming for 10 days

[C2M2ThreeUser]

I am a THREE pay as you go customer since 2009.  I live in Canada most time and I have a second home in UK.  That's why I use pay as you go services instead of monthly services in UK.  When I travel around Europe I use THREE's GO ROAM services which I really enjoy.  I did have a live chat with one of THREE agents about GO ROAM the World and found out there is no add-on GO ROAM the World Extra for pay-as-you-go customers that we would need to pay the standard roaming rate if receiving calls from England when I am in Canada that would cost me 99p per minute.  This is very disappointing.  That would really make me think about to switch to other providers such as Lebara.  I do have another pay as you go account with Lebara (as there are two members in the family).  With the experience with Lebara just last month when I travelled to Morocco, I just got a 20GBP Add-on Roaming, I could call back and text England, and receive calls from England free within the add-on allowance that made my life so much easier.  Hope THREE will provide similar service soon for pay-as-you-go customers.  Time to thinking about to switch... 😞

[Johnny_boy]

I have two unlimited SIMO 24 Lite packages with 9 months left and another with 250Gb plus one on the new platform with 28 passes which I assumed were per year, but reading above, they're not, which might be an issue.... 

We're off to Mexico next month at £7/day roaming for 8 days so £56 per phone. I thought I could upgrade to the new plans at £23/month with 28 passes and costing an extra £5/5/11.50 and meaning extending the contracts an extra 2 years as I've done with O2, EE and other companies in the past. 

It appears that while this is an option, I will have to pay £149 each on the first two phones (I've not checked the other) as an early upgrade fee to cancel the contract even though I'm staying with Three as a customer.

So, is this customer loyalty? I want to give you more money per month and stay longer but in reality, I'll be looking to leave now once these contracts are up.

[NickB]

Hi, I purchased a 24 month plan with 28 go roam passes. I believed that this meant 28 passes per year. Was I mistaken? I used all 28 in the first year and they have not been renewed.

[JonathanB]

Hi @NickB,

The passes are given for the duration of your minimum term. So if it was 28 days given at the start, those will be for the entire 24 months. In the meantime, you can still purchase Go Roam passes, or use roaming with the daily roaming charges.

Thanks,
Jonathan

[JennyG]

Hi there.  I've used Go Roam on numerous occasions over the last 7 years or so but this time I'll be away for a couple of months, spending the first month in the USA & Canada, a very quick 4 days in Australia, 10 days in France and then back to the UK.  Can you see any issues using Go Roam for all of this holiday?  I'm planning to buy a 30GB (£35) data pack at the beginning of May, and the same again in June when that one expires.

With many thanks,

Jenny

[JonathanB]

Hi @JennyG,

Just to supplement Pete's reply we also have an article which explains more about Go Roam for PAYG. PAYG Roaming Refresh now live! so the info here may also be helpful reading. 🙂

Thanks,
Jonathan

[PeteG]

Hey, Jenny. 

The most amount of time you can use Go Roam for in a single year is 2 months, so if you're away for 2 months all in, that should be fine. 

You can use your calls, texts, and some of your data while roaming. If you read my previous post about the 6GB limit, sorry for the confusion, this was older information. 

Pete. 

[Revel77]

Hi ,

My contract is from July 2021 so I have roaming included.  However, I am travelling to a go roam extra destination (Egypt).  I am happy to turn data off but I may need to receive calls and texts when I am there.

I am very confused as to my options.  The old price guide suggests I will pay £1.25 per minute to receive a call.  In my account I am given an option to buy a 5 day RTW extra pass (but no other options).  I would be happy to pay the £7 per day for those days that I use the phone but is that even an option on my old contract?

What will I be charged if I turn the phone on but data roaming off and receive a call?  What if I divert the call to voicemail (someone told me I still pay).  

Thanks,

Rebecca