Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Leeds Mast maintenance taking over 4 months (mobile broadband is not working)

So I have the 5g mobile broadband and I am so so sick of it being the worst thing ever due to the mast maintenance. I called back in OCTOBER and they said it would be done within 2 months MAX and its now been four and the wifi is basically un usable!...

Billing

Hello I would like to pay my bill but I’m not receiving a text message to log in to my account

Need use simcard in another country

Hello .I am not in uk and need my sim work.I need recive one code but My sim doesn'twork

5G hub - slow speeds unexpectedly

I got my 5g hub in August last year. ZTE mc801a. It has worked perfectly. However over the last week the signal bar is frequently dropping to 1 bar, and my speed test is maxing out at 5mbps. I've tried multiple locations but it is still the same. Not...

Data roaming reached but not true.

Now in Australia and I have received a message when in Doha saying I reached my data limit. Which ISN'T TRUE. I feel Three is scanming us. I have only used 23MB out of 12GB during my connection in Doha. Australia is a Go Roam country so I should be a...

Best solution Calling

Hi I can text and use my data but cannot call people, when I try to call someone it says “sorry your service does not allow access to this number” has anyone got any ideas on how to fix this ?

Why my Internet not working

I have lost the connection from my phone I don't know why my Internet not working

calls ending at two hours ( time limit )

so i’ve noticed recently that when i get on long calls, my phone immediately ends the call at two hours, even if i haven’t pressed anything ! i just wanted to know how i could fix this since this is really annoying, especially when the lads are spill...

Best solution Toggling caller id on and off

Just moved my number to Three from O2 and have noticed that the caller ID button on my iPhone 12 isn’t available. There’s just what can only be described as a spinning asterisk. Has anyone else had this issue and if so any thoughts please? Thanks

Access Voicemail from another phone

Just curious if anyone knows how the Three system knows which voicemail account to access via just the PIN? To access your VM from any phone, you can call +447782 333 123, followed by your PIN.Given that the PIN can be a minimum of 4 numbers, there's...