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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 7650 Views
  • 11 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3619 Views
  • 2 replies
  • 3 likes

Dishonest Marketing

I am leaving 3 as client. When my contract was about to finish they encouraged me to upgrade it, saying I would keep the same conditions as before, but do you know what happened? I am paying now 2£ per day when I am abroad on Europe and 5£ in the res...

Ramenel by Fledgling
  • 1423 Views
  • 3 replies
  • 0 likes

Best solution voicemail

hi does anyone know if i can decrease the ring time before it hits voicemail at present its set to 30 secound i want it set to 20 secounds as people tend to hang up before its hitting voicemail 

No access to Three WiFi on TFL

Recently I'm unable to connect to the Three WiFi on TFL. I have changed the EPA to AKA but all I get is an error message saying that is timing out while joining. Anyone know how to fix this?

Emoni by Regular
  • 1436 Views
  • 2 replies
  • 0 likes

Proof of usage

My phone has been stolen  10 day ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! and I still have yet to receive this information. The customer service is ap...

Rebwar by Fledgling
  • 1242 Views
  • 2 replies
  • 0 likes

5g

Hello,I am right in the middle of the Brayford Pool, Lincoln surrounded by Lincoln Uni and over the past few days the signal has been rubbish, is it just my gear or is there a problem?

John5037 by Fledgling
  • 1007 Views
  • 1 replies
  • 0 likes

Best solution Data passport

Does data passport work in Canada?

Wifi Calling and 4G Calling

What is the up-to-date situation on WiFi Calling and 4g Calling please, specifically in relation to iphones and Android devices NOT purchased from Three. There are lots of conflicting bits of information floating around. Will all new devices bought i...

Best solution struggling to request to port my no over

Hi guys just joined from EE and need to bring my phone no over as it’s my business no, I have my pac code and have been on the 3 website but it says I have to contact 3 as I set the account up after 30th jan so called today and spent half an hour try...

4G Data Speeds at Cadwell Park, Lincs

Can someone from Three confirm when the Mobile Network Data services in the Cadwell Park area are going to be upgraded? There is currently no 4G service at Cadwell and only a 4Mbit 4G service on a nearby mast. I'm fairly sure about this as I've teste...

How do I know when my contract starts?

I took my number from GiffGaff into my new Three contract. (This is my first contract with Three) My data doesn't seem to be working but calling and texts are, how can I fix this?

Sammie by Fledgling
  • 770 Views
  • 1 replies
  • 0 likes
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