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Allowances replacement

Maky
Fledgling

on ‎08-08-2022 11:58 AM

on ‎08-08-2022 11:58 AM

Hi,I been spoken to 3 customer services a fews days ago i been complaining about internet and call interruption in 0X3 area,,my allowance expired today I been promised to replace my allowances credits of the days interrupted could you activate the allowances as promised?

M.Makhlouf 

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StephR
Employee
Employee

on ‎08-08-2022 06:12 PM

on ‎08-08-2022 06:12 PM

Hey Maky, welcome to Three Community.

If a fault has interrupted your services, our customer service team may have applied a credit covering your line rental for those days. If so, that will be applied to your next bill and will reduce the total amount of your next payment.

If you've used up all your data for the month, you can buy a short term Add-on via My3 or the Three app. Let us know if you're having trouble with that and we'll do all we can to help.

StephR


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