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Anyone else wanting to leave due to poor service?

Renuvin
Fledgling

I've been a loyal customer for years, but since getting my new phone last month (that's when I noticed it, I don't know if that's the cause) I can not connect to the web anywhere within a mile of so of my house/town. I can't even get onto the 3 website to complain

14 REPLIES 14
Tony3isawful
Fledgling

Exactly this. 

I moved over from O2 because their service was appalling and am now having to involve my solicitor to see about my options for leaving due to them not providing the service I pay for. 

Paddygee1959
Fledgling

I have the same trouble as I have tried to cancel my contract but they will not do it until I pay my bill which is going up every month at the moment it’s  over £200 and will go up by another £45 until I pay the bill which I have no funds as I am disabled so can anyone help me as by the end of next month I will owe them £300

KateS
Community Support Team
Community Support Team

Hey @Renuvin,

I'm sorry to hear you've had trouble connecting to the internet recently, I know that must be really frustrating.

Could you pop your postcode into our Network Status Checker and let me know if it shows any work taking place or reported issues in the area, please?

Do you experience any issues when you're out with this location, at all?

Thanks,
Kate



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


adhdave
Fledgling

Yes, same here. It used to be so fast, but lately it’s become so slow and unreliable, with less 5G coverage where there used to be 5G all the time. I’m actually seeing more 3G on my phone, which concerns me because when they switch off 3G, I’m either going to get 2G or nothing at all.

Hogga99
Active

Mine just keeps going to h do annoying