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08-19-2024 06:53 PM - edited 08-19-2024 06:56 PM
There is an area of AL4 (St Albans) that currently is getting no 4G Data. It is broadcasting a signal, (My phone show full 4g coverage) but is not receiving any data.
This outage happened sometime between 11 and 4 on Saturday
This appears to only be one area, if I move to another area about 5 minutes away, the internet is fine (Although I've not been in all directions).
I've tested using a few different phones with different 3 contracts and both dropped out in the same place, so I know its not the Hardware.
(I do have a 4G router at home which now has no internet - this dropped out at the same time as when my phone couldn't get data from this area)
Its just the 4G Signal, if I changed my phone to only use 2 or 3G, this then gave me data, sadly I don't seem to get 5G where I am, so I can't see if this works.
3 - Please can you investigate this.
on 08-19-2024 08:31 PM
Plug your postcode into 3's NETWORK COVERAGE page to see if there's local engineering.
More effective than making long posts here!
https://www.three.co.uk/support/network-and-coverage/network-support