cancel
Showing results for 
Search instead for 
Did you mean: 

Area of AL4 (St Albans) 4G issues

TimH
Fledgling

There is an area of AL4 (St Albans) that currently is getting no 4G Data.  It is broadcasting a signal, (My phone show full 4g coverage) but is not receiving any data.  
This outage happened sometime between 11 and 4 on Saturday

This appears to only be one area, if I move to another area about 5 minutes away, the internet is fine (Although I've not been in all directions).
I've tested using a few different phones with different 3 contracts and both dropped out in the same place, so I know its not the Hardware.
(I do have a 4G router at home which now has no internet - this dropped out at the same time as when my phone couldn't get data from this area)

Its just the 4G Signal, if I changed my phone to only use 2 or 3G, this then gave me data, sadly I don't seem to get 5G where I am, so I can't see if this works.

3 - Please can you investigate this.

1 REPLY 1
Geluk
Key player

Plug your postcode into 3's NETWORK COVERAGE page to see if there's local engineering.

More effective than making long posts here!
https://www.three.co.uk/support/network-and-coverage/network-support