Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Amakaqu]

I can’t access my personal hotspot. 

[PeteG]

Hello. 

If anyone is still having issues using personal hotspot, you should be able to get it working again by resetting the network settings of the phone, and then restarting. 

If you have issues after that, it would be best to reach out to the team on 333 or chat so the team can take a look at the account.

Pete.

[m4go1]

Same issues since 3days ago. 3 have updated their system, told me to re register and I haven’t been able to complete the registration online. No hotspot but data connection seems like it’s working now. I need my hotspot for work!

[maywright]

Same issue here since yesterday around 3PM; 5G/data is working fine but devices connected to the hotspot cannot reach the internet. The whole reason I'm paying for unlimited is to hotspot other devices when I need to... And no communication from 3 to say if they're working on it or not...

[Deacycm]

Me either since three went down it won’t work says to contact three but they are useless 

[Franky]

Me too...started friday @ 4Pm...

whats going on 3???

[sc1999]

There was a 3 network outage last night so is it okay now?

[user0987]

Same for me and my wife. It started yesterday evening. Whinchmore Hill area. Network connection is also sketchy and drops often.

Devices get IP address and traffic between the phone and the devices is working but nothing is routed to the internet.

There is definitely something wrong with the network.

[Franky]

Started yesterday - friday 4pm to 7pm...Today the mobile hotspot connects - but no internet...

Whats going on 3????

[sc1999]

What have you tried so far?