Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Franky]

Everything.

3 are mucking around

[Malibu]

As from 5.15pm Friday 9 Feb, I had no connection to the Three network; all I got was "No Service".

This is intolerable when it is the only phone connection I have.

Fortunately, I have been online and followed the "switch off, switch on, switch on airplane mode and switch it off again" and after a very lengthy search by my phone, reconnection occurred, but data is only 3G not 4G.

What the merry hell is going on at Three ???

I am now considering a move to another network, as this is not the first connection problem I have had with Three.

[sc1999]

All networks suffer outages. The one in December was not only 3 but EE as well, probably they shared a remote tower. The problem with 3 is that they are too lazy to be bothered to keep their customers informed. Instead of a big banner on their website, and here, they bury it deep on their social media account which I cannot find.

[MZone]

It’s on their main page if you scroll down a bit. 

[sc1999]

Easy to miss. Clearly more important to try and sell an S24 ultra than keep their customers informed.

[MZone]

🤣🤣🤣 Agree it should be on the top LOL

[goldensungirl]

Hi, as of today (10 Feb), I am unable to use any of my cellular data on my iPhone 12. Only WiFi works.

The error message I keep getting when I try to use data is “could not activate cellular data network PDP authentication failure.”

I have tried all of the suggested fixes for this issue, and none of them have worked.

I am in a rural location, so this is something that must be fixed asap.

[goldensungirl]

Seems to be working again (at least for me)!! Yippee!

[MZone]

This is a public forum which is moderated by 3 staff intermittently. Three have put info about the outage on their main webpage. I have also found this on social media posted at 15:12 today. Our engineers are working hard to fix the intermittent issues some of our customers are experiencing with our network. We apologise sincerely for the inconvenience this is causing.

[JayJayJay]

The last thing I want to be doing when tethering from someone else’s phone is to check my social media.

The FIRST and MAIN point of call is the Three App, this should be reflected with updated service outages when inputting postcodes.

Only after joining a wired Wi-Fi network did i check on Google, which brought me to here.