Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[MZone]

If you go on the app. Click home - support - network status checker - the message is there pal. 

[JayJayJay]

It might be there now, but it wasn’t at 15:12 (when you stated it was posted on Social Media) up until I last checked after 16:15

Like I said, Three’s FIRST & MAIN point of call for outages is the Three App

[Abiel]

I am having the same in Dijon, France from UK. PDP error tried everything to rectify. 

[JayJayJay]

Same in Northern Ireland. No mobile Or data service for an hour, at a critical time of the for me.

Checked Three’s network status for the areas I’ve been in and it tells me there’s no issue. 
Only joined Three, seriously thinking about sending the phone and sim back.

At least own up to your outages Three 😡😡😡

[orchid]

[duplicate post]

[orchid]

Ditto. In Paris without mobile roaming. PDP authentification error and all that. Tried everything, airplane mode on and off, rebooting etc. Chat not working, no resolution. 

[forret86]

I’ve got the same problem except I’m in France having just arrived from the UK. Despite having roaming switched on it won’t work, nor will my daughter’s Three phone. Never had this problem when travelling before and I’ve been with Three for years. Tells me I’m on the local carrier but can’t surf the internet - I get exactly the same message, “could not activate mobile data network, PDP authentication failure”. Absolute joke of a service. My wife and son are on EE and are having no such problems

[joannablaine1]

I’m getting this too! I’m central Scotland and feel like leaving three because of it!! I’ll lose wages over this 

[Daryl]

It seems everyone is having issues connecting today. Has anyone been able to contact Three at all? (Using another person’s phone of course) I’ve not been able to get through, phone just keeps ringing and just had the most dysfunctional live chat with a bot! What the hell is going on with their services?? Give us a response ASAP please, some of us need our phones to be able to do our job!! Got  clients I have to talk to/email before 8pm and only have my phone on me at the moment! If this affects my work for longer, you’re losing a 5 year+ loyal customer. 

[PeteG]

Hello. 

I know for anyone who has been impacted by the issues, it will have been a frustrating time for you. 

Services have been gradually returning for those who were impacted for a little while now, so you should be back to normal soon if you aren't already.

You can try putting the phone into airplane mode and then back again (restart if it's a Hub) to get things moving along. If anyone is having issues with personal hot spot advising them to contact Three, even after the previous step, then try resetting the network settings on your device instead. 

Pete.