Calling issue 23/01/2025 [UPDATED]
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3 weeks ago - last edited 3 weeks ago
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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on 02-12-2024 04:08 AM
3 had an outage but were not very forth coming with details. Smarty are part of 3 so one down both down. Judging by some posts there are still a few with problems.
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on 02-09-2024 05:36 PM
- My mobile data is not working I have 28.9 gb of data left and trying to get hold of someone from three is like asking my nana to come back from the dead any suggestions would be appreciated I've turned my mobile off and on no joy also turned airplane mode off and on still not working
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on 02-09-2024 08:26 PM
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”
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on 02-09-2024 06:33 PM
No mobile data in Bristol either, been like it for a good 2 hours. Network status says no issues, methinks they might be fibbing 😛
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on 02-09-2024 06:27 PM
this will not help but i've got the same . i'm in sw uk which area are you as it may be a localised problem
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on 02-09-2024 06:24 PM
Hi my internet is not working
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on 02-09-2024 08:25 PM
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”
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02-09-2024 06:51 PM - edited 02-09-2024 06:52 PM
Please check the network status checker
https://www.three.co.uk/support/network-and-coverage/network-support.
The info you have given is insufficient to give further help. Is the issue phone or broadband related? If it's your phone is data turned on?
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on 02-09-2024 06:40 PM
I have managed to find this forum via Three's 'X' (formerly Twitter) feed. The feed itself appears silent about any problems. No mention of it on their support pages (https://www.three.co.uk/support/contact-us), their Facebook page says to contact them on the app or website, the app chat doesn't work, the website chat doesn't work, the '333' number doesn't work, the other contact numbers don't work either, the sales number doesn't work ... and I don't have data on my phone! Didn't realise until I left a WiFi area and tried to stream something.
Down Detector (https://downdetector.co.uk/status/3/) is showing a large outage nudging 3000 complaints per hour. And in all of this we are left shouting into the void, hoping that 3 isn't suffering a cyber attack or something, and in an information vacuum caused by nobody from 3 giving us an update. What's going on???
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on 02-09-2024 08:24 PM
A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”
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