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Calling issue 23/01/2025 [UPDATED]

DanniD
Community Support Team
Community Support Team

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 


Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


1,000 REPLIES 1,000
sc1999
Local celebrity

3 had an outage but were not very forth coming with details. Smarty are part of 3 so one down both down. Judging by some posts there are still a few with problems.

Kevink
Fledgling
  • My mobile data is not working I have 28.9 gb of data left and trying to get hold of someone from three is like asking my nana to come back from the dead any suggestions would be appreciated I've turned my mobile off and on no joy also turned airplane mode off and on still not working 
sc1999
Local celebrity

A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”

Three down updates – Network hit with outage as hundreds of customers left without internet and sign...

Kota
Fledgling

No mobile data in Bristol either, been like it for a good 2 hours. Network status says no issues, methinks they might be fibbing 😛

OVITCH
Fledgling

this will not help but i've got the same . i'm in sw uk which area are you as it may be a localised problem

Nowrouzi
Fledgling

Hi my internet is not working

sc1999
Local celebrity

A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”

Three down updates – Network hit with outage as hundreds of customers left without internet and sign...

sc1999
Local celebrity

Please check the network status checker

https://www.three.co.uk/support/network-and-coverage/network-support.

The info you have given is insufficient to give further help. Is the issue phone or broadband related? If it's your phone is data turned on?

AngusK
Fledgling

I have managed to find this forum via Three's 'X' (formerly Twitter) feed.  The feed itself appears silent about any problems.  No mention of it on their support pages (https://www.three.co.uk/support/contact-us), their Facebook page says to contact them on the app or website, the app chat doesn't work, the website chat doesn't work, the '333' number doesn't work, the other contact numbers don't work either, the sales number doesn't work ... and I don't have data on my phone!  Didn't realise until I left a WiFi area and tried to stream something.

Down Detector (https://downdetector.co.uk/status/3/) is showing a large outage nudging 3000 complaints per hour.  And in all of this we are left shouting into the void, hoping that 3 isn't suffering a cyber attack or something, and in an information vacuum caused by nobody from 3 giving us an update.  What's going on???

sc1999
Local celebrity

A Three UK spokesperson told the Sun: “We are aware of an issue with the network and are working hard to fix it. Please accept our apologies for any inconvenience caused.”

Three down updates – Network hit with outage as hundreds of customers left without internet and sign...

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