Calling issue 23/01/2025 [UPDATED]
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01-23-2025 04:41 PM - edited 01-24-2025 09:17 AM
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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on 01-23-2025 03:23 PM
I can't make or receive calls in Liverpool too
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on 01-23-2025 03:37 PM
Same here st hellens
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01-23-2025 03:24 PM - edited 01-23-2025 03:45 PM
Same issue here cannot make or receive calls West London
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on 01-23-2025 03:24 PM
I am waiting for a call from my business partner.
totally unaccetable service.
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on 01-23-2025 03:19 PM
Getting Call Failed for all calls here in Glasgow too. What's going on??
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on 01-23-2025 03:20 PM
I’m having the same issues can’t make/receive calls but 5g and wifi working.
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on 01-23-2025 03:17 PM
Yes mine won't work or receive calls
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on 01-23-2025 03:14 PM
Same here. Random apps can still use the network, others won't work at all and can't make or receive phone calls
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on 01-23-2025 03:12 PM
Same mine went as I was on a business call and now I can’t call them back or Recieve calls
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on 01-23-2025 03:34 PM
Me too... Can't make or receive calls suddenly today
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