Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Abuleen]

I can't make or receive calls in Liverpool too

[Davemowcop]

Same here st hellens

[50Staks]

Same issue here cannot make or receive calls West London

[31056]

I am waiting for a call from my business partner. 

totally unaccetable service.

[JayNewton2494]

Getting Call Failed for all calls here in Glasgow too. What's going on??

[Alana1592]

I’m having the same issues can’t make/receive calls but 5g and wifi working. 

[Lilamy123A]

Yes mine won't work or receive calls 

[Samr12]

Same here. Random apps can still use the network, others won't work at all and can't make or receive phone calls

[Kat1979]

Same mine went as I was on a business call and now I can’t call them back or Recieve calls 

[CiRCA69]

Me too... Can't make or receive calls suddenly today