Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Kul2]

Does anyone have any info on when the service will be  restored

[Bobcatbarry13]

Still can't call out good thing I didn't have any emergency calls to make

[JM44]

No calls, no chat, closed early,sick family, my next move will be switch network tmmrw. Not good enough. 

[90210]

Absolutely exhausted trying to get access to customer service all day. Being told no network issues in area my device is faulty! Not true clearly THREE need to be honest! Leaving disabled vulnerable people stranded who require urgent access to medical care and life dependency is unacceptable to state 999 is accessible not true at all for everyone! 

Unable to speak to G.p either all week severe network issues so not just TODAY!

We need to urgently know what help priority customers will get?

[Deadrock26]

Nothing wrong with your phone, it's 3 network! No service in N.Ireland, with a huge storm coming and no phone service.

[Biancam2708]

Ive not been able to use my phone for calls for the last 2.5hours??

[Tom3]

Unable to make calls in Watford

Is there a network issue that is still to be advertised

[Tom3]

We’re currently experiencing technical difficulties with some calls. Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it

Live Chat Assistant 23/01/2025, 15:40

[Aleyakhanom]

Can’t make call or receive 

[Tilc22]

Cant make calls