Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Tel]

I can receive calls now but I can’t call out 

[Animal6298]

Unable to make or receive calls.

[Priyesh_88]

This is very bad service just to say we are trying our hardest, I missed a few appointments today due to this and thank God the internet was still operational to a point. Sort it out or i'm not going to pay for a service that is unusable what's the point of that? This might go on for days for all we know....Right?

[My3G31-1]

I can’t make or receive any calls ,  this made my day very very hard ! Missed lots of important calls. 

[Shak33]

Cannot make phone calls, cannot even contact 3 customer services or live chat.

[DeathJester]

Same here. First noticed it after 3pm but I hadn’t made outgoing calls earlier today.  Southwest, England.

[KateLo]

What happened with the coverage I can’t make phone calls or receive calls 

[Pembo]

I arent able to recieve calls or phone out wen im trying to ring out its doing nothing . My partners phone is doing the same also 

[Chefclive]

Yes me as well unable to make any calls either over the network or over the wifi connection!

[Cmile]

Feels relieved not just me.

Have 3 acct in three and none of them is working. 

Frustrating:<