Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Nannieg]

Just read Three is down says they are aware if it ??

[LR_Rides]

Happening to me as we speak. Been like it for 3 hours. 

[Nannieg]

Just read Three network down they are aware it states

[nomiali20]

Same in Birmingham

[Abbs88]

Can’t make or receive any phonecalls, is it an issue with the network? 

[Nannieg]

Same in Liverpool 

[KW83]

The same in Manchester..wondering whether someone hacked into their system, I hope not!

[MChannell23]

Same in Harlow

[Temi2]

Same in Norwich

[Asleepen]

its funny, i was about to have a phone interview with three xdd