23-01-2025 04:41 PM - edited 24-01-2025 09:17 AM
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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on 23-01-2025 04:06 PM
Absolute joke of a network - one month left and I am off
on 23-01-2025 04:02 PM
Same salisbury..nothing from three here yet?
on 23-01-2025 03:59 PM
Same in Liverpool, got a text saying to check voicemail even though it didn't show any incoming call but then I can't even call the voicemail number either! I know I've been ignoring the software update recently but guessing that's not it after seeing this..
on 23-01-2025 03:58 PM
West yorkshire , can't make phone calls .... phone up-to-date sim only with signal can text use Internet, phone calls are down .... sxxt service
on 23-01-2025 03:59 PM
WISBECH aswell i cannot make or recieve calls
on 23-01-2025 03:58 PM
on 23-01-2025 04:01 PM
Just read Three Network is down they are aware of it
23-01-2025 03:54 PM - edited 23-01-2025 03:55 PM
The same in Manchester.. I thought it was just me...I am wondering whether someone hacked into their system. I hope not!!
on 23-01-2025 04:02 PM
Just read Three is down says they are aware if it ??
on 23-01-2025 03:57 PM
Happening to me as we speak. Been like it for 3 hours.
