Calling issue 23/01/2025 [UPDATED]
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01-23-2025 04:41 PM - edited 01-24-2025 09:17 AM
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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on 01-23-2025 04:29 PM
I have Tue same issue and I’m in Cornwall
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on 01-23-2025 04:31 PM
Same in Herefordshire
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on 01-23-2025 04:28 PM
I have got the same issue
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on 01-23-2025 04:27 PM
Same in Bradford since around midday
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on 01-23-2025 04:23 PM
I have the same problem here. Not able to receive or make calls even though the internet works fine.
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on 01-23-2025 04:23 PM
I’ve not been able to make or receive calls, or listen to voicemails for the last 2 hours or so. Reassuring to know it’s not just me.
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on 01-23-2025 04:21 PM
I also can't take or send calls in Birmingham.
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on 01-23-2025 04:20 PM
Mine too, have two iphones using 4g or 5g enabled and both cannot call out or receive calls, including each other. Tried WiFi and network. Just states "call failed"
Just software updated both iphones and same thing happens.
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on 01-23-2025 04:18 PM
Today Surrey also nothing since around 2pm
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on 01-23-2025 04:15 PM
Same around Manchester since around 14:00 hours.
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