Calling issue 23/01/2025 [UPDATED]
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23-01-2025 04:41 PM - edited 24-01-2025 09:17 AM
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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on 24-01-2025 10:32 AM
Still not working for us in North Yorkshire - when will it be sorted ?? This has gone on too long . 😡
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on 23-01-2025 05:54 PM
When the outage has been resolved will we be notified, or is it a case of making calls periodically to see if it goes through? Bedfordshire
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on 23-01-2025 05:42 PM
Dear sir I m unable to use calls from my phone from 2:30 and my mobile data is not working as well due to this I m unable to work cause my all work is belongs to mobile data and phone usage as I am uber driver kindly do some thing for me and also let me know how long does it take to solve.
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on 23-01-2025 03:06 PM
Hey
Any updates three on what’s going on.
As a business contract holder this is frustrating.
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on 23-01-2025 04:39 PM
I’ve now missed a REALLY important medical phone appointment. NOT IMPRESSED!
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on 23-01-2025 06:49 PM
Hi I’m having trouble receiving and making calls. Can some one please help me
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on 23-01-2025 06:44 PM
Unable to make or receive calls. Anyone else having issues?
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on 23-01-2025 03:33 PM
Not receiving or making calls in Scotland - any news ?
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on 23-01-2025 05:57 PM
my phone is still down in Cheshire
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on 23-01-2025 04:19 PM
Anyone else having problems calling and receiving calls I'm in Bathgate Scotland
