Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Dee1986]

Me too so frustrating xx wonder how long it will take to fix 

[Dee1986]

I can’t either. Been using WhatsApp to call my family xx 

[Tessa]

I'm unable to receive or make calls and voice mail. Is there a problem with the network?

[Kateeg]

Yes has been all afternoon and evening. Have missed work calls and hearing of people unable to call emergency services. Not great when a storm coming tonight. 

[Paulhud7]

Carnt make or receive calls I am in Manchester 

[Akamyu]

Whats going on, i cant make any calls at all????

[Shell1]

AGAIN 3 network down, can't make or recieve calls, absolutely disgusting,  I too like most people rely on their network but just lately 3 are useless, this happened to me last year and again before, had enough will now be leaving, and I will be contacting ofcom because I will refuse to pay a cancellation fee, I am paying for a service that 3 are not providing and it is getting worse.

[Geo1]

Cant make or receive calls.

[Lewlou]

I'm the same. Received a text to say i had a voicemail however no missed calls and unable to cal voicemail. 

[PAUHAR75]

Live Chat shut down. Bot tells you to try again during office hours. Office hours are 8am til 10pm

I’m really sorry but our live chat is currently closed.

Live Chat Assistant 23/01/2025, 15:55

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