Can’t make calls whilst in USA

[vickilewis626]

Hi we’re in the USA on holiday and tried to call home. The call keeps failing and says Number not recognised. 
Data roaming and texting working as normal. 

I have checked and it says international roaming is activated.

Any idea?

[PeteG]

Hey, Vicki. 

I'm sorry to hear you're having issues making calls while in the USA.

It's possible that you're having issues due to the 3G service being switched off in the USA on some networks. Calls can be made over the 4G network, but not all devices support that yet. 

If you head over here you can check the compatibility for your device. If your device isn't on the list, you might not be able to make normal phone calls while there. You can still make calls using 3rd party services though, like What's App, 

I hope this helps.

Pete.

[Ayshea]

I am having a similar issue I brought the 16gb data sim and keep getting a message that I do not have enough credit for this call even though I have unlimited calls

edit- for anyone else with my issue, just found out the unlimited calls seem to only be to uk numbers

[JonathanB]

Hi Ayshea,

That's correct. Your allowances work as they would in the UK, so calling a local US number is chargeable. Check the rates for roaming in the USA here. Hope this helps.

JonathanB