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Can’t receive calls and texts but can make outgoing ones.

Kiymadeit
Fledgling

I’ve been unable to receive texts and calls for the better part of 3 months, but I can make outgoing ones. Have raised this issue with 3 about 7 times now, I’ve called support, used live chat, posted on the forum, and contacted support via email. I either get ignored, or receive no update. 

Last thing I was told was that it is a port in issue and they’ll get it resolved asap and contact me via email within a few days. That was in late November and I haven’t received a single email updating me on anything. Seem to have no problem contacting me regarding payment for a service I’m not even receiving but god forbid they even respond when you have a major issue. I’ve been with multiple providers before but this has to be the absolute worst customer service I’ve ever received

10 REPLIES 10
Kiymadeit
Fledgling

I have been experiencing the issue since late October and I ported over from Vodafone