Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 5548 Views
  • 9 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3332 Views
  • 2 replies
  • 3 likes

Best solution Data

Hi I’m going to the Philippines but I wanna have data there how do I do it and how much will it be 

Best solution iMessage & FaceTime activation error

BackgroundI have a Three eSIM and a paired Apple Watch sharing my cellular data.I transferred my Three eSIM from my old iPhone 14 Pro to my new iPhone 15 Pro Max.I can make and receive calls on my new phone, and I can receive SMS text messages.My eSI...

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aclon by Regular
  • 6728 Views
  • 7 replies
  • 0 likes

Tiktok scam

Wondering if anyone out there can help me. As this has now been going on over multiple months.I was at a music festival August time and I had the misfortune of having my phone stolen in a crowd. I was unable to have my phone blacklisted and a new sim...

Husskymo by Fledgling
  • 1968 Views
  • 6 replies
  • 1 likes

Roaming charges

Hi,I went recently to continental Europe for just over two weeks. Before leaving the UK i turned roaming data off on my iPhone however, during my stay abroad I got charged for using data 5 times. Any ideas what could've triggered the data charges? I ...

Chrissy by Fledgling
  • 7402 Views
  • 22 replies
  • 0 likes

Almost zero internet coverage in Oxford for a week now

There has been an internet outage in Oxford for a week now. The official website updates with the same message every half an hour — no workaround, no time frames, no compensation.Prolonged unreliable service probably violates the Consumer Rights Act ...

pay as you go, Go roam network & data problem

I am in a go roam destination for the last month i used my phone perfectly and everything was %100 OK.BUT today i have made a top up and since than i do not have any data at all, i picked a £20 plan but nothing!I have berley calling service...

Evidence of no service

So my number took 7 days to port (12th-19th) during this time I could not receive calls or messages because of this I ended up missing an appointment which I didn’t know I had as they sent the details through a message to my phone when I still wasn’t...

Need puk

Hello . I had this number 07********* but then I upgrade it for sim contract monthly £16 with new number . Now I need my old number puk code plz so I can have my old number back plz help me 

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